WiFi Hotspot & Apple Carplay greyed out

[rbp]

I purchased a new 2024 Buick Encore GX in August. Apple Carplay initially worked wirelessly but stopped working about a month after purchase. The carplay icon is grey. I can connect with a usb cable but the icon becomes grey again when unplugged. While troubleshooting the carplay issue, I noticed the wifi network was not showing up on my phone. Called onstar inside the car over 6 times. They pushed several signals but still not working. Escalated it to level 3 tech but still no answers. Now the wifi hotspot icon is always grey (not working). Left button beside onstar button does nothing. I have taken the car to 2 different dealers and both say it's a onstar issue. Tired of having techs just pushing the same signals and not fixing the problem(s).

[Advisor_Chris]

This certainly is not the experience that we hope for. Our team would like to learn more information on your concerns. Please send us an email at socialmedia@gm.com. Be sure to include "ATTN: OS Community/rbp" in the subject line so we can best assist. 

[MrsDahl]

 I am having the same issue. I just bought the car less than a week ago. Were you able to get it resolved?

[rbp]

No, the wifi, hotspot and carplay are still greyed out. However, for some reason the wifi  and wireless carplay worked for a few days in December without me making any changes on my end but then disconnected all of a sudden and is now greyed again. Also, the mybuick app/website wifi setting keeps getting changed to a generic password etc AND is disabled.

[Advisor_Nicole]

We appreciate you sharing your experience here and would like to look into this further. Sometimes Wireless CarPlay and/or Wireless Android Auto may experience occasional service disruption due to outside Wi-Fi interference. Although our Technical Team is already looking into your concern, we would be happy to take a look into this as well. If interested, please email us at socialmedia@gm.com with ‘ATTN: OnStar Community/rbp’ in the subject line.  In the meantime, we recommend using a wired connection to access Android Auto/CarPlay. 

[Susiefun]

Yep. This problem seems to be going around.  No one can figure it out but they can definitely take your money every month.