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rbp
New Contributor
2 years ago

WiFi Hotspot & Apple Carplay greyed out

I purchased a new 2024 Buick Encore GX in August. Apple Carplay initially worked wirelessly but stopped working about a month after purchase. The carplay icon is grey. I can connect with a usb cable ...
WoundedKnee's avatar
WoundedKnee
New Contributor
7 months ago
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Same problem here.  2025 Buick Envista. I can connect two different phones to the car's hotspot, but wireless CarPlay still won't connect.  CarPlay via USB works well.  It has worked wirelessly on a couple of occasions.  Two visits to the dealer and it still doesn't work.  OnStar sent me to the dealer saying I was missing apps in the infotainment system including the App Store and that was probably the problem.  However, the Envista doesn't come with the AppStore or other installable apps like the higher end GM models.  VERY FRUSTRATING.

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out","id":"message:1590","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:17515"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:1590"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1590"},"body@stripHtml({\"truncateLength\":200})":" I purchased a new 2024 Buick Encore GX in August. Apple Carplay initially worked wirelessly but stopped working about a month after purchase. The carplay icon is grey. I can connect with a usb cable ...","body@stringLength":"762","rawBody":"

I purchased a new 2024 Buick Encore GX in August. Apple Carplay initially worked wirelessly but stopped working about a month after purchase. The carplay icon is grey. I can connect with a usb cable but the icon becomes grey again when unplugged. While troubleshooting the carplay issue, I noticed the wifi network was not showing up on my phone. Called onstar inside the car over 6 times. They pushed several signals but still not working. Escalated it to level 3 tech but still no answers. Now the wifi hotspot icon is always grey (not working). Left button beside onstar button does nothing. I have taken the car to 2 different dealers and both say it's a onstar issue. Tired of having techs just pushing the same signals and not fixing the problem(s).

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I purchased a new 2024 Buick Encore GX in August. Apple Carplay initially worked wirelessly but stopped working about a month after purchase. The carplay icon is grey. I can connect with a usb cable but the icon becomes grey again when unplugged. While troubleshooting the carplay issue, I noticed the wifi network was not showing up on my phone. Called onstar inside the car over 6 times. They pushed several signals but still not working. Escalated it to level 3 tech but still no answers. Now the wifi hotspot icon is always grey (not working). Left button beside onstar button does nothing. I have taken the car to 2 different dealers and both say it's a onstar issue. Tired of having techs just pushing the same signals and not fixing the problem(s).

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Same problem here.  2025 Buick Envista. I can connect two different phones to the car's hotspot, but wireless CarPlay still won't connect.  CarPlay via USB works well.  It has worked wirelessly on a couple of occasions.  Two visits to the dealer and it still doesn't work.  OnStar sent me to the dealer saying I was missing apps in the infotainment system including the App Store and that was probably the problem.  However, the Envista doesn't come with the AppStore or other installable apps like the higher end GM models.  VERY FRUSTRATING.

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Same problem here.  2025 Buick Envista. I can connect two different phones to the car's hotspot, but wireless CarPlay still won't connect.  CarPlay via USB works well.  It has worked wirelessly on a couple of occasions.  Two visits to the dealer and it still doesn't work.  OnStar sent me to the dealer saying I was missing apps in the infotainment system including the App Store and that was probably the problem.  However, the Envista doesn't come with the AppStore or other installable apps like the higher end GM models.  VERY FRUSTRATING.

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