Alexa

Thank you for connecting with us here, Cody. As of September 2025, Alexa is no longer available in some GM vehicles including the Traverse. We know how frustrating it can be to lose features you were used to. As an alternative, we recommend trying Google Built-In which can perform all the functions Alexa Built-in could, plus more. If you had any other questions or needed any assistance, please feel free to private message us to OnStar_Support by selecting the envelope at the top right of the page.

This is bull$hit. What a bull$hit reply to a bull$hit change to the functionality of the vehicle. There is no reason to limit consumer choice here. The vehicle is clearly capable of utilizing the existing Alexa built-in app successfully. Now owners are forced to use Google? No way. Ridiculous. These are not comparable. I performed an OTA update without knowing that it would strip me of Alexa in vehicle, which is one of its most useful features. Now I apparently need to go back to the dealer to demand a “rollback” of the software. Please restore access and freedom of choice to all.

I agree—This is complete bull$hit. You received a bull$hit reply to an unnecessary and therefore bull$hit change to the functionality of your vehicle. There is no reason to limit consumer choice here. The vehicle is clearly capable of utilizing the existing Alexa built-in app successfully. Now owners are forced to use Google? No way. Ridiculous. These are not comparable. I performed an OTA update without knowing that it would strip me of Alexa in vehicle, which is one of its most useful features. Now I apparently need to go back to the dealer to demand a “rollback” of the software. Please restore access and freedom of choice to all.