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rbp
New Contributor
2 years ago

WiFi Hotspot & Apple Carplay greyed out

I purchased a new 2024 Buick Encore GX in August. Apple Carplay initially worked wirelessly but stopped working about a month after purchase. The carplay icon is grey. I can connect with a usb cable ...
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Advisor_Chris
Moderator
2 years ago
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This certainly is not the experience that we hope for. Our team would like to learn more information on your concerns. Please send us an email at socialmedia@gm.com. Be sure to include "ATTN: OS Community/rbp" in the subject line so we can best assist. 

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out","id":"message:1590","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:17515"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:1590"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1590"},"body@stripHtml({\"truncateLength\":200})":" I purchased a new 2024 Buick Encore GX in August. Apple Carplay initially worked wirelessly but stopped working about a month after purchase. The carplay icon is grey. I can connect with a usb cable ...","body@stringLength":"762","rawBody":"

I purchased a new 2024 Buick Encore GX in August. Apple Carplay initially worked wirelessly but stopped working about a month after purchase. The carplay icon is grey. I can connect with a usb cable but the icon becomes grey again when unplugged. While troubleshooting the carplay issue, I noticed the wifi network was not showing up on my phone. Called onstar inside the car over 6 times. They pushed several signals but still not working. Escalated it to level 3 tech but still no answers. Now the wifi hotspot icon is always grey (not working). Left button beside onstar button does nothing. I have taken the car to 2 different dealers and both say it's a onstar issue. Tired of having techs just pushing the same signals and not fixing the problem(s).

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I purchased a new 2024 Buick Encore GX in August. Apple Carplay initially worked wirelessly but stopped working about a month after purchase. The carplay icon is grey. I can connect with a usb cable but the icon becomes grey again when unplugged. While troubleshooting the carplay issue, I noticed the wifi network was not showing up on my phone. Called onstar inside the car over 6 times. They pushed several signals but still not working. Escalated it to level 3 tech but still no answers. Now the wifi hotspot icon is always grey (not working). Left button beside onstar button does nothing. I have taken the car to 2 different dealers and both say it's a onstar issue. Tired of having techs just pushing the same signals and not fixing the problem(s).

"},"Conversation:conversation:1590":{"__typename":"Conversation","id":"conversation:1590","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1590"},"lastPostingActivityTime":"2024-11-24T13:34:53.306-08:00","lastPostTime":"2024-11-24T13:34:53.306-08:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:1590":{"__typename":"ModerationData","id":"moderation_data:1590","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1590_1":{"__typename":"Revision","id":"revision:1590_1","lastEditTime":"2023-11-29T11:34:13.645-08:00"},"ForumReplyMessage:message:1592":{"__typename":"ForumReplyMessage","id":"message:1592","conversation":{"__ref":"Conversation:conversation:1590"},"author":{"__ref":"User:user:12558"},"revisionNum":1,"uid":1592,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: WiFi Hotspot & Apple Carplay greyed out","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1592"},"parent":{"__ref":"ForumTopicMessage:message:1590"},"body":"

This certainly is not the experience that we hope for. Our team would like to learn more information on your concerns. Please send us an email at socialmedia@gm.com. Be sure to include \"ATTN: OS Community/rbp\" in the subject line so we can best assist. 

","body@stringLength":"413","rawBody":"

This certainly is not the experience that we hope for. Our team would like to learn more information on your concerns. Please send us an email at socialmedia@gm.com. Be sure to include \"ATTN: OS Community/rbp\" in the subject line so we can best assist. 

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