Technical and Service Support

No internet on my truck for the past 3 year ever after reset after reset.

After paying for ATT cellular in my truck for 3 years it really never works. I get wifi but not connection out. I invested money (paying for service). Lots of time contacting onstar for resets and ……. Still no internet no solution. I call the reset t...

Truck not connecting to Internet

My 2022 GMC Sierra had to have a computer reset as it was not connecting to the internet. It has now been returned from the dealership and the computer says i have to shop and buy a plan. I already have a plan that I pay $39.99 a month for so why won...

Resolved! My Chevy app not opening. I have already uninstalled and reinstalled it

None of my Driver Assist features work on my brand new 2024 GMC Denali pick up

None of my electronic Driver Assist safety features work on my brand new 2024 GMC Denali pick up. These safety features were a major selling point in my decision to purchase this vehicle. I have brought the vehicle back to the dealer several times to...

WarnerMedia App - 2024 Chevrolet Colorado Bison

I have apps available and I am paying for premium Onstar, I have looked for warnermedia app and can not find it in the infotainment or under Apps in settings. My vehicle is equipped and should be able to get it, am I missing something?

2 Months with The Lyric - Still Waiting on Onstar to Setup my app

I Have been Trying to Setup My Cadi App For 2 Months with ONSTAREvery time I Called they said I Will Get An Email to Finish The SetupOr I Get Transferred to a Phantom Number..I Just Don't Understand

Wifi connected with no internet

Same issue......onstar sent numerous signals to vehicle with no luck. Was told to go to dealer, dealer says system is ok that it is an onstar issue. I even signed up for the unlimited data plan thinking that may have been an issue.....still not worki...

Wifi on but ‘not connected to internet’

My credit card on file expired at the end of January. As soon as the card declined my hotspot in my vehicle stopped working. I called and updated the card and still no internet. I’ve spent hours on a call with OnStar. They’ve sent signals, rebooted, ...

Internet

WiFi working and everything is connected as it should be but, still no internet connection. Only had car for a month, 2024 Equinox Ev. Not going to continue paying for a service that isn’t working the way it should. I’ve looked at other post and am s...

WiFi Hotspot & Apple Carplay greyed out

I purchased a new 2024 Buick Encore GX in August. Apple Carplay initially worked wirelessly but stopped working about a month after purchase. The carplay icon is grey. I can connect with a usb cable but the icon becomes grey again when unplugged. Whi...

Saying 'Hey Alexa' get's no response.

Saying 'Hey Alexa' get's no response. Short press on the steering wheel button or touching Alexa assistant on the touchscreen brings up the assistant prompt but it doesn't pick up my voice. Mic is ok because voice calls, etc. work fine. I'm connected...

Plan Needed ??

Have preferred plan. Have had to do a complete reset to factory resets for issues with connectivity and use of hands free phone calls.Now, my speed limit sign does not show. When I try to turn it on again, it says "Plan Needed" on the dashboard setti...

The myChevrolet App Addition

I see there is a new item for our 2024 Equinox in "Controls > Media > My Apps" in the myChevrolet app. It's called "Tools" . The 2 apps listed under it are named "GMBugReport" and "Smart Connect". They were both turned on when I first noticed them. T...

Tablets won’t connect to wifi

Just purchased a 2024 Trailblazer. Our phones connect to the Wi-Fi fine, but our kids tablets will not connect for some reason. I’ve verified the password and reset the Wi-Fi and tablets, but still nothing. I had a 2021 Blazer before and they always ...

My Chevrolet App

The my chevrolet app will work on my wife's IPhone but will not work with my Android. I went through everything I was told to do, still won't work ! Everything worked fine until the 'my chevrolet app' was updated ! Seems to me it's no longer compatib...

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