Technical and Service Support
Ask questions and get support for your OnStar services
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Wifi connected with no internet

Same issue......onstar sent numerous signals to vehicle with no luck. Was told to go to dealer, dealer says system is ok that it is an onstar issue. I even signed up for the unlimited data plan thinking that may have been an issue.....still not worki...

CaptJay by New Contributor
  • 47517 Views
  • 20 replies
  • 6 kudos

Wifi on but ‘not connected to internet’

My credit card on file expired at the end of January. As soon as the card declined my hotspot in my vehicle stopped working. I called and updated the card and still no internet. I’ve spent hours on a call with OnStar. They’ve sent signals, rebooted, ...

Cpb9 by New Contributor
  • 29232 Views
  • 11 replies
  • 0 kudos

Internet

WiFi working and everything is connected as it should be but, still no internet connection. Only had car for a month, 2024 Equinox Ev. Not going to continue paying for a service that isn’t working the way it should. I’ve looked at other post and am s...

DonCriss by New Contributor
  • 642 Views
  • 1 replies
  • 0 kudos

Saying 'Hey Alexa' get's no response.

Saying 'Hey Alexa' get's no response. Short press on the steering wheel button or touching Alexa assistant on the touchscreen brings up the assistant prompt but it doesn't pick up my voice. Mic is ok because voice calls, etc. work fine. I'm connected...

DcS by New Contributor
  • 1960 Views
  • 3 replies
  • 0 kudos

Plan Needed ??

Have preferred plan. Have had to do a complete reset to factory resets for issues with connectivity and use of hands free phone calls.Now, my speed limit sign does not show. When I try to turn it on again, it says "Plan Needed" on the dashboard setti...

Cyclones by New Contributor
  • 1485 Views
  • 5 replies
  • 0 kudos

The myChevrolet App Addition

I see there is a new item for our 2024 Equinox in "Controls > Media > My Apps" in the myChevrolet app. It's called "Tools" . The 2 apps listed under it are named "GMBugReport" and "Smart Connect". They were both turned on when I first noticed them. T...

Tablets won’t connect to wifi

Just purchased a 2024 Trailblazer. Our phones connect to the Wi-Fi fine, but our kids tablets will not connect for some reason. I’ve verified the password and reset the Wi-Fi and tablets, but still nothing. I had a 2021 Blazer before and they always ...

My Chevrolet App

The my chevrolet app will work on my wife's IPhone but will not work with my Android. I went through everything I was told to do, still won't work ! Everything worked fine until the 'my chevrolet app' was updated ! Seems to me it's no longer compatib...

VIU - OnStar System Error code

Just got a brand new 2024 Chevy traverse a week and 1 day ago. Just hit almost 400 miles and a notification popped up on the dash that said “emergency services calling” and the Onstar light turned red. We pressed the button and the diagnostic report ...

After Market Remote Start

I had an after market remote start (Viper) installed on my 2020 Colorado, now On Star cannot run diagnostics. I can run the diagnostics from my phone app. But the monthly On Star diagnostics says an after market device is installed. Do I need to have...

Csmskid by New Contributor
  • 794 Views
  • 1 replies
  • 0 kudos

myBuick app/MS Edge

Hi,Recently purchased an Envista. The app worked perfectly few weeks but then stopped working. I tried everything but nothing seemed to fix the issue.I'm able to login to the app. It does email me the login PIN. I type in the PIN, click OK, and the a...

EVH by New Contributor
  • 632 Views
  • 1 replies
  • 0 kudos