OnStar Community

VIU - OnStar System Error code

Just got a brand new 2024 Chevy traverse a week and 1 day ago. Just hit almost 400 miles and a notification popped up on the dash that said “emergency services calling” and the Onstar light turned red. We pressed the button and the diagnostic report ...

After Market Remote Start

I had an after market remote start (Viper) installed on my 2020 Colorado, now On Star cannot run diagnostics. I can run the diagnostics from my phone app. But the monthly On Star diagnostics says an after market device is installed. Do I need to have...

myBuick app/MS Edge

Hi,Recently purchased an Envista. The app worked perfectly few weeks but then stopped working. I tried everything but nothing seemed to fix the issue.I'm able to login to the app. It does email me the login PIN. I type in the PIN, click OK, and the a...

Wi-Fi Hotspot Settings - Android Mobile App (myChevrolet)

When is the Wi-Fi Hotspot Settings issue for the myChevrolet Android mobile app going to be fixed?ie. The "More > Wi-Fi Hotspot" shows "--" for the SSID and ".." for the Password for both my 2024 Equinox and 2023 Trailblazer. The SSID, Password and O...

antenna has a short and does not operate

Dealer says my antenna on my 2013 Verano has a short and is unable to use GPS; my screen on the dash does not show the current location and never changes. Am I to assume my OnStar is inopertive as well? I tried to connect to OnStar via a chat but it'...

Unable to add family members to Guardian

"We are experiencing technical difficulties completing your request, please try again (500)"This is what I receive when I try to add my family members

I'm getting a technical error 500 trying to add a family member.

I want to add another family member to my guardian account. I clicked the little three lines and it gives me the family members I have. Then up in the corner it's a little plus to add another family member. When I click on it it says we're having tec...

Unreliable Wi-Fi Hotspot Settings in Online and Mobile App

With numerous cases I have opened with OnStar/GM/Chevrolet, it is still an issue with failure to reliably manage and display Wi-Fi Hotspot settings in both my online (https://my.chevrolet.com) account and in the myChevrolet app. This has been ongoing...

error message

whenever I try to add a family member to the guardian app it gives me an error that says please check your network connection and try again later. I have logged in and out. I have also uninstalled and re-installed app. I've powered my phone on and of...

No Remote Start Option in MyChevrolet App

I just bought a 2024 Chevrolet Colorado Trail Boss with Preferred Plus Wifi and Remote Access offered by Chevy. MyChevrolet app does not have the remote start feature. It has all the others listed expect for that. How do I got about getting that adde...

internet is not working

2025 Trailblazer ACTIV no in-vehicle apps (Warner Media, App Store)

I purchased a 2025 Trailblazer ACTIV on July 23. I was looking at the renewal information for OnStar and realized that I'd been looking at the Android Auto apps, not the in-vehicle apps. Turns out I don't HAVE any in-vehicle apps, despite being signe...

My OnStar service red light is on, I have no radio reception

Wi-Fi will not work, but plan is active

My tv’s are not receiving internet for youtube. But my onStar plan is still current and active