Technical and Service Support

360l xm suddenly has no internet connection

The rest of the channels work, streaming channels just stopped working out the blue on 24 Acadia. I have app access package via on star and platinum package via xm. Xm has sent refresh signals. Claims it’s on stars internet. On star says everything i...

Notification of Service Update Bulletins

I would like to suggest that OnStar add any Service Update Bulletins to the section where in the monthly OnStar Diagnostic Report, the owner can see if there is any Service Update Bulletins as you can "To check for recalls and programs on your GM veh...

Oil change and tire rotation

I bought my 2024 Terrain from Foundation GMC in Witchi Tall Falls, TX . My vehicle is due for a oil change and tire rotation. I thought that I would change to a dealer closer to me Southwest GMC in Lawton, OK. Southwest is giving me the run around an...

Waiting for Refund

I have had a case open since 2/28/24 and been told on 4 separate occasions that my refund of $664.21 would be processed in 3-5 days and it has now been nearly 3 weeks. I went on the app and updated my payment method on February 27th. By doing that I ...

Need assistance

I’m a new Chevy Malibu owner and basically don’t knew much about it so I try to get my onstar step up but it ain’t working and I don’t know why it saying that it’s not connected to onstar

can't login on laptop

I was able to log in about 3 weeks ago and create an account on my laptop, windows 10 when I bought my new truck. Since then I have been able to log in once more.Sometimes when I try to login I click the "My account" tab at the top and the page will ...

Remotely send directions to car?

Hi folks. Looking for some advice or suggestions. My parents are aging and occurrences of them getting lost while driving are becoming a bit more frequent (according to doctors, we're not at the point of having to take away keys). They both have OnSt...

Data and Billing Issue

For the past year, I end up losing internet connection in my 2019 Chevy Silverado. It occurs every other month (sometimes every month) right when billing occurs. I get charged for the OnStar service, but customer support from overseas somewhere tells...

Built in Alexa app in New 2024 Traverse RS not working correctly.

I have to sign into the built in Alexa app every time I start my Traverse. It works as it should until I turn off the Traverse. Then I do not get a response when I say Alexa or press the voice assistant button on the steering wheel.

New 2024 Trax and not registering on my Chevy App

I have just purchases a new 2024 Chevy Trax. I installed Onstar after the free trial with all the bells and whistles. I received an email verification, and my bank account was charged.Onstar sees the Trax, However, the new Trax is not registering on ...

Resolved! Still waiting for my OnStar modlule

Been over A month you would think that since I had to pay for three years up front for onstar you could be I little more helpful this is on A 2023 GMC Canyon AT4 every where is back ordered need help

Nothing happens with button push, or onstar advisor onscreen touch.

When the onstar button is pushed absolutely nothing happens. Also, when using the touchscreen for the advisor it highlights like it is going to do something then deselects upon release of the screen. It does nothing.

OnStar In-vehicle Wifi Not working, But Data plan expired, and still being bill for service?

I had OnStar since April 13, after my free trial. I had decided to cancel, it wasn't long for me to get Onstar premium for only $40. Ever since I had been very happy saving $20 is worth it. I have a Chevy 17 equinox Lt Everything had been paid on tim...

How do i cancel my account

I want to cancel this. I have life 360 and it is on our phones and works better than onstar since they made nothing work now. so how do i get this cancelled

Technical Issues

I suddenly cannot make any calls on my vehicle. Google assistant keeps telling me she can't do that at this time. WHY?????

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