Technical and Service Support
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Dear colleagues,My name is Kate, i am working in LiTRO Company in Kazakhstan. We are Roadside Assistance Company and want to work with you. Can you help is to solve fleets needs and male our operation more safe.How can i discuss the cooperation? Who ...

Kate by New Contributor
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2018 Equinox Onstar Apps & Navigation

Just purchased a 2018 Equinox LT TD. Currently have the trail version of the Premium Onstar and set up to purchase after it ends. Have a couple issues first when a go to the apps screen it comes up that the App Library is not accessible try again lat...

Blackfish by New Contributor
  • 1 replies
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Wi-Fi not providing signal

We recently bought a 22 Suburban and requesting Wi-Fi services to be set up. We were told it would be active within 24 hours. The Wi-Fi is on, the bars are with the icon showing Wi-Fi but when we connect no signal is provided from the vehicle to the ...

EJJackson by New Contributor
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False Flat Tire Alert

I received an email alert this morning that both rear tires on my truck are flat. Checked the vehicle and both tires are fine. Mobile App also showing 0 psi. Very annoying. This is the 3rd false alert on tire pressure I have received since purchasing...

mmcfadin by New Contributor
  • 5 replies
  • 1 kudos

2015 Volt Onstar App 'Server not responding'

Since around October 2023 my 2015 Chevy Volt has rarely responded to Onstar remote commands such as remote start, lock or unlock. I often get "server not responding" error on my app. Called OnStar several times, done the troubleshooting, OnStar has s...

bromoney by New Contributor
  • 1 replies
  • 0 kudos

On Star module

I have a 2023 Cadillac XT6. My onstar, navigation, hands free phone, gps all stopped working in December. I took my car into dealer who said I need a new on star module but they are on back order and there is no date for the part to arrive. Coming up...

BobK23 by New Contributor
  • 1 replies
  • 0 kudos

Continued charges after canceling twice

Sometime in late 2022, I canceled my service online, under California's Automatic Renewal Law (Assembly Bill No. 390). On November 27th 2023, I noticed the charges continued past my previous cancelation attempt. I called to cancel on that date, and w...

ambolton by New Contributor
  • 2 replies
  • 0 kudos