Technical and Service Support
Ask questions and get support for your OnStar services
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Lost connectability

I lost connection to OnStar on my 2015 Chevy Silverado when you upgraded from 3G to 5G. I have spoken with several of your technicians without getting success. I don't want renew OnStar if it won't be working. Please advice as to what you're doing to...

gocats72 by New Contributor
  • 6336 Views
  • 2 replies
  • 1 kudos

Onstar credit card problems

Hello,August 2020 my credit card exp date was changed. Every month OnStar tells me my payment has a problem. Every month, with gradually increasing frustration, I call and discuss this with an onstar representative. Every month I am told it will neve...

DavidVT by New Contributor
  • 4199 Views
  • 1 replies
  • 0 kudos

Can’t get in touch with anyone

My vehicle was traded in on Feb 8, I have been charged on four separate occasions by onstar services since then beginning on the 14th. I even received an email that that onstar was notified of the trade. I have attended the chat message center that j...

Onstar 3g phaseout

I have been trying to get info as to whats going to happen to my onstar service in my 2008 Lucerne but no onstar agent either knows what I am talking about or isnt sure. The Phillipine tech people are of no help and the U.S. people act like I am spea...

CarlDS by New Contributor
  • 4830 Views
  • 1 replies
  • 1 kudos

The 5G problem

I paid for a full year of OnStar; if my service on my 2014 Buick no longer works, and GM can't update the software, how can I get a refund; I still have several months left on the subscription. From what I've read, the "dongle" is no solution. I don'...

Princess by New Contributor
  • 2848 Views
  • 0 replies
  • 0 kudos

Diagnostic report

I received an email last week indicating there was an issue with our engine or transmission in our 2015 Malibu. I took the car to a local service center on January 7th. They did a diagnostics check and found the issue was with a battery cable. As soo...

CM by New Contributor
  • 6414 Views
  • 1 replies
  • 0 kudos

On star Wi-Fi Emails Won’t Send

When I am connected to my in-vehicle Wi-Fi I cannot send email. It does not allow a connection to the outgoing server. If I disconnect from the Wi-Fi and use the phone cellular network it works fine, as it does when I am on any other Wi-Fi. Has anyon...

Msteven5 by New Contributor
  • 9716 Views
  • 5 replies
  • 1 kudos

Hotspot

So, I’m told over and over again that I do not have an active hotspot and can not have one or even gain access one without paying for a data plan….. BUT my infotainment system sure shows one…..is visible AND accessible from my cell phone, AND it has ...

Resolved! "Diagnostic Alert" while truck is off?

Is it possible for my 2021 Silverado to send me a diagnostic alert text message if it is powered off?Last night I received a text message diagnostic alert indicating low air pressure in one of my truck tires. My truck is in for service right now and ...

Onstar Navigation Sound

I downloaded directions from my chevrolet app to car as i usually do but this time there was no sound in the car when the directions were playing.The sound on the radio was fine and it even lowered at the points when the directions should have been g...

Bunella by New Contributor
  • 4685 Views
  • 1 replies
  • 0 kudos