Forum Discussion
Wifi connected with no internet
Same issue......onstar sent numerous signals to vehicle with no luck. Was told to go to dealer, dealer says system is ok that it is an onstar issue. I even signed up for the unlimited data plan thinking that may have been an issue.....still not working......have had many GM vehicles over the years and never an issue......very frustrating!
Mine is doing the same thing, connects to hotspot but not to the internet. I’ll bet it is a provisioning issue on the providers end.
We appreciate you bringing these connection concerns to our attention. If you need an additional layer of assistance regarding your in-vehicle data, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/JP87 in the subject headline moving forward. We are more than happy to take a further look into things on our end.
2023 GMC Sierra. Same issues. No internet in truck. No onstar. I’ve tried everything. Very frustrating.
We would like to learn more regarding these service concerns, Ben. If you continue to have trouble, please send us an email with additional details to socialmedia@gm.com with "ATTN: OS Community/BenG" in the subject headline. Our team will keep an eye out for your reply.
after 5 different case numbers and going back and forth with the on-star reps, I did find a simple remedy that did work: just disconnect the negative cable from the battery for about 30 seconds and reconnect., it's just that simple and it worked for me. hopefully, it'll work for you
Our team is glad to hear that your concern has been resolved. We really appreciate you sharing a solution that worked for you.
I just had this happen. Go to mobile hotspot settings and disable "share data.."
Wait 5 seconds and turn it back on.
Fixed
We do appreciate you sharing these steps. If you have any ongoing concerns regarding in-vehicle data in the future, we are here to assist to the best of our abilities.
Thank you for bringing this to our attention. Our team would like to learn more information on your experience. Please send us an email to socialmedia@gm.com. Please be sure to include "ATTN: OnStar Community/CaptJay" in the subject line so we can best assist.
So my 2022 Chevy Silverado truck is having the same problem basically.. I have no light on my onstar and Wi-Fi will connect to my truck but has no enternet. Any1 find a fox for this? Like maybe a fuse,? Or something??? Let me know what to do.. the next available day I can bring it in is Jan 24th and I need my truck working for work
If the light next to your vehicle's blue OnStar button is not illuminated or is red, we do recommend that you visit your preferred GM dealership for assistance. Feel free to email us at socialmedia@gm.com with "ATTN: OS Community/John134" in the subject line with any further questions.
We are also having the same issue in our 2021 Chevy. Today when I was on the phone with OnStar they rep was going to put me on hold to talk to AT&T herself but transferred me to AT&T instead who told me they couldn't help me. At&T transferred me back to OnStar and the new woman hung up on me. This is ridiculous! Get this fixed. I think we have had 4 tickets opened on this problem.
This is not the experience that we strive to provide our Members. Thank you kindly for bringing this recent communication to our attention. We would like to learn more and assist to the best of our abilities. So we may, kindly email socialmedia@gm.com with ATTN: OnStar Community/ccolby05 in the subject headline moving forward.
Having the same issue with my 2021 Colorado. Connects to the wifi but no internet connection. Have tried calling Att and onstar with no resolution.
If you continue to have concerns with your in-vehicle data, we would like to take a further look into your account details on our end. So we may, email socialmedia@gm.com with ATTN: OnStar Community/ccochran12 in the subject headline.
I am having this same issue with my 2024 Blazer EV 2LT. Please advise. Thanks.
We know how important it is to internet connections are. Our team would be glad to assist. Could you also please send us an email to socialmedia@gm.com with "GMC/alexev7" in the subject line to get started.
Most likely Onstar module needs to be replaced. I have been waiting 3 months and still no resolution. Most of the features in my truck do not work and I just recently purchased it. Looks like a lot of customers are having this issue.
