Forum Discussion
Telematic Module
I am hoping this gets resolved quickly. We are moving across country, near 3000 miles away in 30 days. Now our truck is stuck at the dealership with this part not able to be replaced and on back order. Our home is sold, we need to leave without a vehicle. What the hell??? Apparently our 2022 Silverado 4×4 Z71 is not driveable at all. It is affecting all the lights on the dashboard and the power steering is hard to turn. Had to leave it there. We have case with GM started but this is costing us Money$$$$$$ just like everyone else with this issue. We paid way over $60,000 to have a truck fail with 40 thousand miles on it. I feel bad for everyone with this problem. PLEASE BE COGNIZANT GM AND DO RIGHT BY US PATRONS WHO HAVE HAD FAITH BY BUYING CHEVY PRODUCTS!!!
3 Replies
Our team greatly appreciates you bringing these concerns with the OnStar hardware and power steering functions in the 2022 Chevrolet Silverado that you love and depend on to our attention, @jamesdr. We recognize how stressful this situation must be with your impending move and can understand the frustration that you're currently feeling. OnStar and Chevrolet want a better experience for our loyal Members. It would be our pleasure to learn more about this difficulty in order to assess how we may be able to assist towards an appropriate resolution in as timely a manner as possible. When you have a moment, please send us a private message with your contact information, VIN, the current mileage, and the name of your participating dealership to continue with this support. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be watching closely for your response and hopes to hear from you in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
We regret to learn that you've run into similar difficulties with the OnStar hardware in your 2024 Chevrolet 3500, @Jessock23. This is not the experience we strive to provide for our loyal Members. It would be our pleasure to learn more about these recent concerns to assess how we may best be able to assist you through this process and towards a swift resolution. If you're interested in moving forward with this support, we kindly ask that you send us a private message with your contact information, VIN, the current mileage, and the name of your participating dealership. To best reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement