Advisor_Jack

Dear Jack,

Thank you for your email dated May 22 2025. However, I do not own a 2022 GMC Yukon XL with a broken OnStar module. Rather I own a 2012 Chevy Equinox and recently had my ONSTAR module replaced by CAPITAL GMC BUICK here in Edmonton after my previous dealership advised me that the module for my vehicle had been discontinued. The installation happened about a week ago after I took the liberty in contacting York Electronics, the General Motors authorized Electronics Service Center in Canada for automobile. In contacting YE I discovered that the module was not discontinued but rather replaced with a different part number. However, since having the module replaced, and after being told that all I had to do was call OnStar, as the system is in demonstration mode, to reactivate my account I have been told numerous times by OnStar tech advisors there’s an error at their end in connecting the new module. My case number was escalated and I was told someone would contact me. I did receive a call on May  20, 2025 that I missed and based on the message, which was somewhat distorted, it seemed to indicate that I needed to re-register my services and I was to call back but not through my vehicle. When I called ONSTAR back no one seems to know what steps should be taken. I hope this additional information is helpful. Sincerely, Bruce