Forum Discussion
Advisor_Jack
Dear Jack, after numerous phone calls on my part and as many attempts by ONSTAR to reactivate my new module, with no success, I am back to the dealership after they spoke with someone in your tech department. Hopefully we can get to the bottom of why I can’t get beyond the demonstration mode. I will be glad to fill you in once we know more. BWZ
Hello there, @BWZ. Our team appreciates you following up with us here to share these additional troubles that you've run into. We recognize how frustrating this can be after just having your new OnStar module installed. OnStar wants a better experience for our Members. It would be our pleasure to assist with making sure that you get out of this demo mode screen. If you happen to see this message before visiting your dealership, we kindly ask that you follow the steps listed below to attempt getting things set up. If you should continue encountering concerns after visiting the dealership/taking these steps, please don't hesitate to follow up with us here for the best and continued support on this matter.
- Power on vehicle.
- Select "Okay," to screen saying "Focus on driving."
- Select "Register."
- Select "Register" again on the "Continue to Registration" screen.
- After clicking on Register button, GM OnStar Terms & Conditions screen will be shown. Accept TCPS.
- Once Terms are accepted, press the "Continue" button, an automatic OnStar advisor call gets initiated.
- Once the call is disconnected, you will be prompted to complete the Google Setup Wizard in order to access the full GAS functionality, "Driver" profile will be created during this step. (Note: Please be sure to use the same credentials as your MyCadillac App)
- Re-test