Forum Discussion
WiFi Hotspot - No Internet
I have a 2025 Tahoe with a OnStar One Super Cruise Plan with Connected Plus Unlimited Data Plan. My head unit and Rear Seat Entertainment all have data. However, when you connect a phone or tablet to the in-vehicle hot spot I get no data. The connected devices complain there is no Internet on the hot spot.
Any ideas? I have seen similar complaints on Reddit for these 2025 GM vehicles.
7 Replies
Our team appreciates you for making us aware of these concerns with your 2025 Chevrolet Tahoe's in-vehicle Wi-Fi Hotspot. We can understand how frustrating this situation can be and assure you that our team is here to assist with getting these features restored for you as soon as possible. At this time, we see that your case has been escalated to our internal technical team for further assistance towards resolution. You should expect to receive a call from them in the next few days to continue addressing this matter. If you should not hear from them, please don't hesitate to reach us here or via private message so that we may continue supporting you through this trouble. To send us a private message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll keep an eye out for your message.
I also have a brand new 2025 Tahoe purchased 2 weeks ago with a OnStar One Super Cruise Plan with Connected Plus Unlimited Data Plan. My Front and Rear Seat Entertainment all have data. When I connect a phone or tablet to the in-vehicle hot spot I get no data. The connected devices say there is no Internet on the hot spot.
Our team would like to congratulate you on your new 2025 Chevrolet Tahoe and appreciates you bringing these concerns with your OnStar connected services to our attention, Ryan. We recognize how frustrating not having access to these important features can be. OnStar wants a better first impression for our Members. We would like to offer our assistance with identifying any errors that may be causing this and determining the appropriate resolution. To move forward with this support, please send us a private message with some more details, your contact information, and your OnStar account number and/or VIN. In order to best reach us, you only need to select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be keeping an eye out for your response and hopes to hear from you soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
I was told this is a national issue with 2025 Tahoe. The only fix so far was they gave me a temporary 30 day data plan. However, we should have hot spot included with the vehicle purchase.
It has been torture to get it resolved, but I have had no permanent solution yet.
We regret to hear that you're still dealing with these frustrating concerns associated with your 2025 Chevrolet Tahoe's in-vehicle Wi-Fi powered by OnStar, Jason. Our team would be happy to continue assisting you to ensure that an appropriate and satisfactory resolution is reached as soon as possible. OnStar is committed to getting you back on the road with the road with the services you love and depend on. Please send us a private message, so we may continue with this support. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be watching for your message.
same issue
Great setup in your Tahoe, let’s get that hotspot working!