Forum Discussion
WiFi Hotspot - No Internet
Same issue. 2025 suburban. 3 months old. 3500 miles. No WiFi or connection. Which means no gps, no maps, it also causes problems with the garage door opener buttons popping up when we pull up to the house, they won’t pull up when we pull out of the garage either- so I have to pull out, put the car in park, toggle out of the rear view camera and open the “controls” screen to get to the garage door opener to close the garage. I understand that “no wifi” seems like a kid problem except there are several features in these vehicles that require WiFi connection— ONSTAR and SOS being 2 main ones.
Our team appreciates you bringing these concerns with your OnStar connected services to our attention, @Ahmoore. We saw your message in another thread and have replied to you there. OnStar wants a better experience for our new Members and would like to assist further. When you have a moment, please send us a private message to continue with our best assistance. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be keeping a close eye out for your response.