Forum Discussion
OnStar 13.72 update stuck
I have a 2024 GMC Terrain SLE, purchased used 2 weeks ago. I set the update to complete yesterday, over a day later, it is still stuck on the last step. I can’t use my radio apple car play, etc. How do I get this fixed.
5 Replies
Seems this requires some service as none of the reset methods were working.
We know how frustrating this concern with your Terrain update not completing must be, Isaac. We appreciate you trying some reset methods. At this time, we recommend connecting with a dealer near you that could further assist you. Our team would be glad to connect and provide you with an extra layer of support as well. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full contact information, VIN, mileage, and the name of your preferred dealership. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
I had a similar issue with an update getting stuck and it was really frustrating, especially when things like Apple CarPlay and the radio stop working. Since basic reset methods didn’t help in your case, getting the dealer to check it may be the quickest option. Hopefully they can get the update completed without too much hassle. Please share an update once it’s fixed; it could help others facing the same problem.
They needed to replace the antenna.
We would like to learn more about any radio concerns you currently have, @BrianJazz. Once connected, we can best explore opportunities for support while your vehicle is addressed for repairs by the trained technicians of your local dealership. To start, send us a private message to OnStar_Support with more details including your full name, VIN, mileage, email, phone and dealership name/location. Just select the envelope at the top right of your screen to do so. Any other details you wish to share are also appreciated, as context can aid our investigation. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.