Forum Discussion
OnStar 13.72 update stuck
I had a similar issue with an update getting stuck and it was really frustrating, especially when things like Apple CarPlay and the radio stop working. Since basic reset methods didn’t help in your case, getting the dealer to check it may be the quickest option. Hopefully they can get the update completed without too much hassle. Please share an update once it’s fixed; it could help others facing the same problem.
We would like to learn more about any radio concerns you currently have, @BrianJazz. Once connected, we can best explore opportunities for support while your vehicle is addressed for repairs by the trained technicians of your local dealership. To start, send us a private message to OnStar_Support with more details including your full name, VIN, mileage, email, phone and dealership name/location. Just select the envelope at the top right of your screen to do so. Any other details you wish to share are also appreciated, as context can aid our investigation. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.