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JWPappas's avatar
JWPappas
New Contributor II
2 months ago

WiFi Hotspot - No Internet

I have a 2025 Tahoe with a OnStar One Super Cruise Plan with Connected Plus Unlimited Data Plan. My head unit and Rear Seat Entertainment all have data. However, when you connect a phone or tablet to...
Advisor_Jack's avatar
Advisor_Jack
Moderator
2 months ago

Our team appreciates you for making us aware of these concerns with your 2025 Chevrolet Tahoe's in-vehicle Wi-Fi Hotspot. We can understand how frustrating this situation can be and assure you that our team is here to assist with getting these features restored for you as soon as possible. At this time, we see that your case has been escalated to our internal technical team for further assistance towards resolution. You should expect to receive a call from them in the next few days to continue addressing this matter. If you should not hear from them, please don't hesitate to reach us here or via private message so that we may continue supporting you through this trouble. To send us a private message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll keep an eye out for your message. 

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Hotspot - No Internet","id":"message:8138","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:8138","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:36589"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:8138"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:8138"},"body@stripHtml({\"truncateLength\":200})":" I have a 2025 Tahoe with a OnStar One Super Cruise Plan with Connected Plus Unlimited Data Plan. My head unit and Rear Seat Entertainment all have data. However, when you connect a phone or tablet to...","body@stringLength":"406","rawBody":"

I have a 2025 Tahoe with a OnStar One Super Cruise Plan with Connected Plus Unlimited Data Plan. My head unit and Rear Seat Entertainment all have data. However, when you connect a phone or tablet to the in-vehicle hot spot I get no data. The connected devices complain there is no Internet on the hot spot.

Any ideas? I have seen similar complaints on Reddit for these 2025 GM vehicles. 

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I have a 2025 Tahoe with a OnStar One Super Cruise Plan with Connected Plus Unlimited Data Plan. My head unit and Rear Seat Entertainment all have data. However, when you connect a phone or tablet to the in-vehicle hot spot I get no data. The connected devices complain there is no Internet on the hot spot.

Any ideas? I have seen similar complaints on Reddit for these 2025 GM vehicles. 

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Our team appreciates you for making us aware of these concerns with your 2025 Chevrolet Tahoe's in-vehicle Wi-Fi Hotspot. We can understand how frustrating this situation can be and assure you that our team is here to assist with getting these features restored for you as soon as possible. At this time, we see that your case has been escalated to our internal technical team for further assistance towards resolution. You should expect to receive a call from them in the next few days to continue addressing this matter. If you should not hear from them, please don't hesitate to reach us here or via private message so that we may continue supporting you through this trouble. To send us a private message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll keep an eye out for your message. 

","body@stringLength":"939","rawBody":"

Our team appreciates you for making us aware of these concerns with your 2025 Chevrolet Tahoe's in-vehicle Wi-Fi Hotspot. We can understand how frustrating this situation can be and assure you that our team is here to assist with getting these features restored for you as soon as possible. At this time, we see that your case has been escalated to our internal technical team for further assistance towards resolution. You should expect to receive a call from them in the next few days to continue addressing this matter. If you should not hear from them, please don't hesitate to reach us here or via private message so that we may continue supporting you through this trouble. To send us a private message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll keep an eye out for your message. 

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