Forum Discussion
WiFi Hotspot - No Internet
Same issue on 2025 Buick envision. This is on going and all I get is turn off car, open door, so sorry will turn in ticket. Last lady said she would send email with instructions to fix...no email for the last week. It seems it will be easier to cancel on star and just buy a Mobil hot spot. This is the avinar trim so comes with 8 years of maps etc.
We do regret to hear of any miscommunications with our internal team. Moving forward, we can take a further look into your case and provide an additional layer of communication and support. So we may, please send us a private message with more information related to your in-vehicle data concerns. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
I still have no working WiFi in my Tahoe. I have pre paid for a 3 YEAR subscription and the issue still has not been resolved! The only time it has worked is when the gave me a "FREE 1 MONTH TRIAL UNLIMITED PLAN", which makes no sense as I have a paid 3 year Subscription! It worked under the free trial, but once that expired it stopped working again.
Our team appreciates you bringing this concern with your 2025 Chevrolet Tahoe's Wi-Fi concerns back to our attention, @hooperr1. We recognize how frustrating it is to go without the OnStar connected services that you love and depend on and can sympathize with your present dissatisfaction. OnStar wants a better experience for our loyal Members and would be happy to consult with our internal technical team to see where we may be able to assist with restoring these services. At this time, we've reached out to inform them that these concerns have persisted so that they may continue to best address this difficulty and provide you with the best course of action towards a resolution. A case has been created on your behalf with their team and can be referenced by #: 68794147. You can expect to hear from them within 2-3 business days. If you should not hear back within this window, please don't hesitate to reconnect with us here for additional support. Our team is just a message away and always ready to assist.