Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE
My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, "There's no ETA." I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating.
GMC Sierra. Bad telematics module. No ETA from GM or the alleged manufacturer of the module. Also, no loaner vehicles. Unacceptable! They told me it isn’t safe to drive…after I questioned them, now all of a sudden it’s “ok to drive”. This issue seems like a class action lawsuit.
We are currently going through the EXACT SAME ISSUE AND EXPERIENCE!!! We purchased our 2023 Yukon Denali last July and in November our OnStar as well as Wifi and other features quit working. These are one of the main features why we bought the vehicle. We have had to take it to the dealer 5-6 times already and it's the same song and dance, the part is on back order with no ETA. How is there not a recall already made by GM? Then to top it all off, we had to have the Yukon towed last week because it would not go into gear due to this model. So just like others, we are paying for a vehicle we can't use and an On-Star subscription that we can't use. This is extremely inconvenience and frustrating because we don't even feel safe with the vehicle anymore. Please GM figure our a solution for not just us but everyone else too!!
We regret to hear that you've run into difficulties with the OnStar Hardware installed on your 2022 Chevrolet Tahoe, Hanna. The satisfaction of our Members is very important to us, and our team can certainly understand your present dissatisfaction over being without the critical OnStar services that you love and depend on for unknown period of time. We'd like to learn more about your concerns and provide you with an additional layer of support through to the completion of these necessary repairs. If you'd like to move forward with this assistance, please send us a private message with these details to continue. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again soon.
Our team appreciates you bringing these recurrent concerns with your new 2024 Chevrolet Equinox EV 2RS's telematic module, Jamie. This is not the new ownership experience that OnStar and Chevrolet hope to provide for our members. Given these repeated inconveniences, we can certainly understand your present frustration. Our team would like to look into this further with you to see how we may be able to best assist you through these delays and repairs so that you can get back to what really matters with the Chevy and OnStar services you love and rely on. To proceed with this assistance, please send us a private message with some more details to socialmedia@gm.com with, "ATTN:OS Community/jamiekmiller618," in the subject line. We hope to hear from you again soon.
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My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, \"There's no ETA.\" I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating.
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My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, \"There's no ETA.\" I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating.
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GMC Sierra. Bad telematics module. No ETA from GM or the alleged manufacturer of the module. Also, no loaner vehicles. Unacceptable! They told me it isn’t safe to drive…after I questioned them, now all of a sudden it’s “ok to drive”. This issue seems like a class action lawsuit.
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Same exact thing here on my 2025 Silverado.
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We are currently going through the EXACT SAME ISSUE AND EXPERIENCE!!! We purchased our 2023 Yukon Denali last July and in November our OnStar as well as Wifi and other features quit working. These are one of the main features why we bought the vehicle. We have had to take it to the dealer 5-6 times already and it's the same song and dance, the part is on back order with no ETA. How is there not a recall already made by GM? Then to top it all off, we had to have the Yukon towed last week because it would not go into gear due to this model. So just like others, we are paying for a vehicle we can't use and an On-Star subscription that we can't use. This is extremely inconvenience and frustrating because we don't even feel safe with the vehicle anymore. Please GM figure our a solution for not just us but everyone else too!!
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That’s unfortunate to have to go 3 times.
i hope they get their act together soon because this is terrible
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I’m sure it’s not safe to drive. I keep getting alerts while driving and it’s pretty distracting trying to see what the notification is
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I'm have the same problem. My 2024 Equinox Ev 2RS has been at the dealership for 10 days now and the told me there is ETA for the part.
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Same for my 2022 Chevy Tahoe Z71 -everyone I see on here has been waiting months. Only 1 person so far that I saw got one after a couple months.
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We regret to hear that you've run into difficulties with the OnStar Hardware installed on your 2022 Chevrolet Tahoe, Hanna. The satisfaction of our Members is very important to us, and our team can certainly understand your present dissatisfaction over being without the critical OnStar services that you love and depend on for unknown period of time. We'd like to learn more about your concerns and provide you with an additional layer of support through to the completion of these necessary repairs. If you'd like to move forward with this assistance, please send us a private message with these details to continue. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again soon.
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Exactly! How can GM not be handling this more efficiently.
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Our team appreciates you bringing these recurrent concerns with your new 2024 Chevrolet Equinox EV 2RS's telematic module, Jamie. This is not the new ownership experience that OnStar and Chevrolet hope to provide for our members. Given these repeated inconveniences, we can certainly understand your present frustration. Our team would like to look into this further with you to see how we may be able to best assist you through these delays and repairs so that you can get back to what really matters with the Chevy and OnStar services you love and rely on. To proceed with this assistance, please send us a private message with some more details to socialmedia@gm.com with, \"ATTN:OS Community/jamiekmiller618,\" in the subject line. We hope to hear from you again soon.
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