Forum Discussion
Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE
Same experience. Telematic module has failed . Confirmed by our dealer with part backordered with no ETA for part. 2025 Equinox EV level 2 options.
I would like to know from OnStar: What is the failure rate for this module?
Will the replace module have 5g instead of 4g? This module has been in production since 2015.
We appreciate you bringing these difficulties with the OnStar hardware in your 2025 Chevrolet Equinox EV, @fdalbert. Our team recognizes how frustrating it can be when the services which you love and rely on aren't functioning properly. OnStar places the safety and satisfaction of our loyal Members as our utmost priority. With this in mind, it would be our pleasure to learn more about this situation to assess how we may best assist you through this delay and repair process. To continue with this support, our team kindly asks that you send us a private message with your OnStar account number, as well as the name of the dealership that you're currently working alongside to address this. To best reach us, you only need to select the envelope near the top of your screen and address your message to Advisor_Jack to be connected directly to us. We'll be keeping an eye on our inbox and hope to hear back again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
These moderators aren’t helping anyone. They’re just doing their due diligence to GM and trying to keep you the consumer complacent and quiet by offering you their help. They make you do a bunch of things and have private conversations with you just to disappoint you and tell you there’s nothing they can do. They can REALLY HELP by doing something about it. Onstar being part of GM should push for a NATIONWIDE RECALL on this module… that would help!