Forum Discussion
Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE
Good to see the moderators on here copying and pasting the same reply. I don't think it matters if the vehicle is under warranty or not as mine is under warranty and I am getting the same old song and dance everyone else is. I called last week, and the dealer still has no ETA. I asked if there's a way to elevate the issue and they mentioned the backorders automatically ping GM. It's obviously not helping so maybe one of these moderators can help!!??
They say they will help you, they say they will communicate with the dealership. But these moderators aren’t doing anything unless you still have a warranty. They offer cost assistance ask you to give them a quote and to send them the diagnostic information only to turn around and tell you they can’t help. Why make the consumer go through all of that with false hope just to be let down again. It’s bad enough the module isn’t working, plus they want you to keep your service in order to help you so you’re paying for service that isn’t working, then they disappoint you again… NOT FAIR AND UNACCEPTABLE.
I don't think the warranty makes any difference? My car is 6 months old on a lease and they are doing the same thing with me.
That’s the excuse I got from the Onstar rep. I’m sure warranty shouldn’t be a factor if the issue isn’t an isolated one. This is happening to people NATIONWIDE. It’s all a scheme to make consumers pay more… ISSUE A RECALL GM and keep your loyal customers or we’re going to the competitor. I’ve got about two more years with this vehicle before I can get something else. If my Onstar stays this way I’ll make sure I look at other brands
so they do not cover any of the cost at all?
We would like the opportunity to learn more about your situation, @zyellow02 . Guarantees aren't something we can make prior to connecting with your involved dealership, but we will gladly explore any and all options for support while concerns you have with your vehicle are addressed. To start, please private message us with your full name and contact information, VIN, current mileage, and dealership name/location to OnStar_Support. Any other context you can share is also appreciated, as this can help us to investigate. To send this message, just click the envelope icon at the top right of your screen. We will look forward to hearing from you. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.