Forum Discussion

joeandlauraj's avatar
joeandlauraj
New Contributor
1 month ago

Onstar can't find my VIN in their system. Brand new vehicle

I've had this new 2024 Colorado for almost a year. Since "new" onstar has not been able to activate my remote services. Just got it back from dealer again and they assured me all is well with the onstar module. Tried activating yet again and still have same issue. Onstar gets error message while searching for my VIN. I've verified the vin 3 ways...tag on windshield, tag on door jamb, and window sticker. All match. Not sure how GM can't find their own vehicle in the computer. Onstar will yet again elevate this problem....I just want the services promised on my window sticker "3 year remote services included" 

Any ideas? 

3 Replies

  • Advisor_Brendan's avatar
    Advisor_Brendan
    Moderator
    1 month ago

    Thank you for bringing your concerns to light here, @joeandlauraj. We recognize your frustration and share your desire for a resolution so that you can utilize your OnStar services in your Colorado. Ultimately, we are glad to know that you got in contact with our OnStar teams for further assistance. With your mention of escalation, we encourage you to keep an eye for contact and work closely alongside your owning advisor. Your patience and understanding are appreciated as the details of your situation are reviewed by involved parties. We are also always reachable with a private message at OnStar_Support, and we would be glad to investigate opportunities for support. You can select the envelope icon at the top right of your screen to send us a message with more details.

  • Gurjeet_singh's avatar
    Gurjeet_singh
    New Contributor
    1 month ago

    Same issue with me. 
    i purchased 2024 blazer ev 3 days ago. Now the on star team asking me to verify vin even I called them from the car button. The chevrolet app has less features and not able to communicate with the vehicle. Even the Onstar technician was not able to send any communication to my car. All failed. Not sure, what to do now. 

    • Advisor_Brendan's avatar
      Advisor_Brendan
      Moderator
      1 month ago

      For the best assistance with an existing case, please continue working closely with your involved case agent, @Gurjeet_singh. They will remain in the prime position to provide you with available information and help. We're happy to investigate the status of your situation and offer any added support we may be able to. To do so, send us a private message at OnStar_Support, including your full name, VIN and OnStar account number. If you have a case number handy, kindly share that as well. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.