Onstar can't find my VIN in their system. Brand new vehicle

Thank you for bringing your concerns to light here, @joeandlauraj. We recognize your frustration and share your desire for a resolution so that you can utilize your OnStar services in your Colorado. Ultimately, we are glad to know that you got in contact with our OnStar teams for further assistance. With your mention of escalation, we encourage you to keep an eye for contact and work closely alongside your owning advisor. Your patience and understanding are appreciated as the details of your situation are reviewed by involved parties. We are also always reachable with a private message at OnStar_Support, and we would be glad to investigate opportunities for support. You can select the envelope icon at the top right of your screen to send us a message with more details.