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Kristina2040's avatar
Kristina2040
New Contributor
2 months ago

2025 Suburban - Wifi Hotspot doesn't work

Just bought a 2025 Suburban in February.  The Wifi hotspot initially worked but now that my trial has ended and I am just running unlimited data it won't let any devices connect.  I contacted support through and they tried multiple times to fix it but have now submitted a ticket to technical support because they couldn't get it to work.  Considering the car is only a month old and my previous Chevy never had issues with the hotspot this is very frustrating.  Anyone figure out what the issue is?  Don't really want to wait 5+ days for support to reach back out.

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  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    2 months ago

    We do understand your position, Kristina. Thank you kindly for sharing these details related to your in-vehicle data and Suburban. Our internal Technical Team is in the best position to further investigate your account and perform any available troubleshooting related to your Wi-Fi. To clarify, have you ensured your vehicle's Wi-Fi settings are accurate? Members with Info 3.0 Infotainment Systems are able to enable and disable the vehicle's hotspot in the settings. To adjust the settings, you can go to Settings -> Wi-Fi Hotspot.  In the Wi-Fi Hotspot menu, select Wi-Fi Services. With this, the Share Hotspot Data must be turned on in order to use the vehicle's hotspot.

    • Kristina2040's avatar
      Kristina2040
      New Contributor
      2 months ago

      I have tried to enable the hotspot both in the vehicle and on mychevrolet.com website plus the app.  In the vehicle, all the options for the wifi hotspot are greyed out including the ability to enable.  Online I can enable it but when I save it the setting is reverting back to disabled.  My ticket has been escalated but there is no ETA when it will be fixed which is frustrating because this is a new vehicle and we are taking a trip that I need the hotspot working for.

      • Advisor_Helen's avatar
        Advisor_Helen
        Moderator
        2 months ago

        Thank you for the follow up, Kristina. Moving forward, if you do not hear back from a live Advisor soon regarding your case, you can send us a private message. Our team here can request contact on your behalf and ensure all case details are updated. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.

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Just bought a 2025 Suburban in February.  The Wifi hotspot initially worked but now that my trial has ended and I am just running unlimited data it won't let any devices connect.  I contacted support through and they tried multiple times to fix it but have now submitted a ticket to technical support because they couldn't get it to work.  Considering the car is only a month old and my previous Chevy never had issues with the hotspot this is very frustrating.  Anyone figure out what the issue is?  Don't really want to wait 5+ days for support to reach back out.

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Just bought a 2025 Suburban in February.  The Wifi hotspot initially worked but now that my trial has ended and I am just running unlimited data it won't let any devices connect.  I contacted support through and they tried multiple times to fix it but have now submitted a ticket to technical support because they couldn't get it to work.  Considering the car is only a month old and my previous Chevy never had issues with the hotspot this is very frustrating.  Anyone figure out what the issue is?  Don't really want to wait 5+ days for support to reach back out.

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We do understand your position, Kristina. Thank you kindly for sharing these details related to your in-vehicle data and Suburban. Our internal Technical Team is in the best position to further investigate your account and perform any available troubleshooting related to your Wi-Fi. To clarify, have you ensured your vehicle's Wi-Fi settings are accurate? Members with Info 3.0 Infotainment Systems are able to enable and disable the vehicle's hotspot in the settings. To adjust the settings, you can go to Settings -> Wi-Fi Hotspot.  In the Wi-Fi Hotspot menu, select Wi-Fi Services. With this, the Share Hotspot Data must be turned on in order to use the vehicle's hotspot.

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I have tried to enable the hotspot both in the vehicle and on mychevrolet.com website plus the app.  In the vehicle, all the options for the wifi hotspot are greyed out including the ability to enable.  Online I can enable it but when I save it the setting is reverting back to disabled.  My ticket has been escalated but there is no ETA when it will be fixed which is frustrating because this is a new vehicle and we are taking a trip that I need the hotspot working for.

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Thank you for the follow up, Kristina. Moving forward, if you do not hear back from a live Advisor soon regarding your case, you can send us a private message. Our team here can request contact on your behalf and ensure all case details are updated. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.

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