Forum Discussion
2025 Suburban - Wifi Hotspot doesn't work
Just bought a 2025 Suburban in February. The Wifi hotspot initially worked but now that my trial has ended and I am just running unlimited data it won't let any devices connect. I contacted support through and they tried multiple times to fix it but have now submitted a ticket to technical support because they couldn't get it to work. Considering the car is only a month old and my previous Chevy never had issues with the hotspot this is very frustrating. Anyone figure out what the issue is? Don't really want to wait 5+ days for support to reach back out.
14 Replies
We do understand your position, Kristina. Thank you kindly for sharing these details related to your in-vehicle data and Suburban. Our internal Technical Team is in the best position to further investigate your account and perform any available troubleshooting related to your Wi-Fi. To clarify, have you ensured your vehicle's Wi-Fi settings are accurate? Members with Info 3.0 Infotainment Systems are able to enable and disable the vehicle's hotspot in the settings. To adjust the settings, you can go to Settings -> Wi-Fi Hotspot. In the Wi-Fi Hotspot menu, select Wi-Fi Services. With this, the Share Hotspot Data must be turned on in order to use the vehicle's hotspot.
I have tried to enable the hotspot both in the vehicle and on mychevrolet.com website plus the app. In the vehicle, all the options for the wifi hotspot are greyed out including the ability to enable. Online I can enable it but when I save it the setting is reverting back to disabled. My ticket has been escalated but there is no ETA when it will be fixed which is frustrating because this is a new vehicle and we are taking a trip that I need the hotspot working for.
Thank you for the follow up, Kristina. Moving forward, if you do not hear back from a live Advisor soon regarding your case, you can send us a private message. Our team here can request contact on your behalf and ensure all case details are updated. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
I understand have a 2025 Cadillac CT5 and have nitvhad a month and hotspot stop well as nv and its been a most a week and wireless carplay stop the same day. It supposed to fix within 3 business days and still not fix.
This is not the experience that we strive to provide our Members. To clarify, are you currently working alongside our internal Technical Team regarding your in-vehicle data connection? If you are having any ongoing troubles with communication, we would like to help. You can send us a private message by selecting the envelope in the top right corner of the screen. Also be sure to enter Advisor_Helen to get connected directly to me.
I am having the exact same problem, one week old 2025 Yukon ultimate Denali. navigation, Google maps, supercruise were working fine until yesterday. I’ve been on the phone with Onstar a total of five times, continue to be told that I will be receiving a call back has not happened yet. Supposedly there is communication to my vehicle however, my iPhone when connected to the Wi-Fi in truck will not allow me to use the web browser, which leads me to believe there is no Internet connection in the vehicle, hoping this is not a hardware issue or an antenna issue that needs to be replaced on a brand new $100k+ vehicle.
not sure which is worse the disappointing hardware or software in this expensive vehicle or the dealers response which was “sorry to hear”
I am going through the exact same problem with my 2025 Suburban. How did they resolve your connection problem? Mine has been elevated to Level 2, but I have to wait 3-5 business days.
Exact same problem. 3 months old. 3500 miles. WiFi no longer works- so no GPS, no connectivity etc. Checked all settings. Payment method up to date, paid, etc.
We regret to hear that you've encountered similar difficulties with the OnStar connected services that you love and depend on, @Ahmoore. This is not the first impression that we hope to make on our new Members. We value your satisfaction and recognize how frustrating it can be to be unexpectedly without access to these features which you rely on. Our team would appreciate the opportunity to learn more about this situation to assess how we may best be able to assist you towards an appropriate resolution. When you have a moment, please send us a private message with your OnStar account number so that we may take a look into things on our end. To reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your message and hope to hear back again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement