Forum Discussion
2025 Suburban - Wifi Hotspot doesn't work
I am going through the exact same problem with my 2025 Suburban. How did they resolve your connection problem? Mine has been elevated to Level 2, but I have to wait 3-5 business days.
Exact same problem. 3 months old. 3500 miles. WiFi no longer works- so no GPS, no connectivity etc. Checked all settings. Payment method up to date, paid, etc.
We regret to hear that you've encountered similar difficulties with the OnStar connected services that you love and depend on, @Ahmoore. This is not the first impression that we hope to make on our new Members. We value your satisfaction and recognize how frustrating it can be to be unexpectedly without access to these features which you rely on. Our team would appreciate the opportunity to learn more about this situation to assess how we may best be able to assist you towards an appropriate resolution. When you have a moment, please send us a private message with your OnStar account number so that we may take a look into things on our end. To reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your message and hope to hear back again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement