Forum Discussion
Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE
Good to see the moderators on here copying and pasting the same reply. I don't think it matters if the vehicle is under warranty or not as mine is under warranty and I am getting the same old song and dance everyone else is. I called last week, and the dealer still has no ETA. I asked if there's a way to elevate the issue and they mentioned the backorders automatically ping GM. It's obviously not helping so maybe one of these moderators can help!!??
I've been reaching out once a month to see if there is an update. I was told the part number changed, but that it is still on backorder. This is the most ridiculous thing I've ever seen. Are they just not making that one anymore? Is there a new, updated one we should get as a replacement?
NATIONWIDE RECALL… let’s demand GM issue a RECALL on these modules.
NATIONWIDE RECALL. That’s the only way we will get something done with this issue!
They say they will help you, they say they will communicate with the dealership. But these moderators aren’t doing anything unless you still have a warranty. They offer cost assistance ask you to give them a quote and to send them the diagnostic information only to turn around and tell you they can’t help. Why make the consumer go through all of that with false hope just to be let down again. It’s bad enough the module isn’t working, plus they want you to keep your service in order to help you so you’re paying for service that isn’t working, then they disappoint you again… NOT FAIR AND UNACCEPTABLE.
I don't think the warranty makes any difference? My car is 6 months old on a lease and they are doing the same thing with me.
That’s the excuse I got from the Onstar rep. I’m sure warranty shouldn’t be a factor if the issue isn’t an isolated one. This is happening to people NATIONWIDE. It’s all a scheme to make consumers pay more… ISSUE A RECALL GM and keep your loyal customers or we’re going to the competitor. I’ve got about two more years with this vehicle before I can get something else. If my Onstar stays this way I’ll make sure I look at other brands