Forum Discussion

CaptJay

New Contributor

2 years ago

Wifi connected with no internet

JP87

New Contributor

2 years ago

Mine is doing the same thing, connects to hotspot but not to the internet. I’ll bet it is a provisioning issue on the providers end.

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Was told to go to dealer, dealer says system is ok that it is an onstar issue. I even signed up for the unlimited data plan think...","body@stringLength":"347","rawBody":"

Same issue......onstar sent numerous signals to vehicle with no luck. Was told to go to dealer, dealer says system is ok that it is an onstar issue. I even signed up for the unlimited data plan thinking that may have been an issue.....still not working......have had many GM vehicles over the years and never an issue......very frustrating!

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"},"Conversation:conversation:1441":{"__typename":"Conversation","id":"conversation:1441","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1441"},"lastPostingActivityTime":"2025-01-14T04:17:06.694-08:00","lastPostTime":"2025-01-14T04:17:06.694-08:00","unreadReplyCount":22,"isSubscribed":false},"ModerationData:moderation_data:1441":{"__typename":"ModerationData","id":"moderation_data:1441","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1441_1":{"__typename":"Revision","id":"revision:1441_1","lastEditTime":"2023-09-12T15:36:22.134-07:00"},"ForumReplyMessage:message:1553":{"__typename":"ForumReplyMessage","id":"message:1553","conversation":{"__ref":"Conversation:conversation:1441"},"author":{"__ref":"User:user:16944"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:1441/message:1553","revisionNum":1,"uid":1553,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: Wifi connected with no internet","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1553"},"parent":{"__ref":"ForumTopicMessage:message:1441"},"body":"

Mine is doing the same thing, connects to hotspot but not to the internet. I’ll bet it is a provisioning issue on the providers end.

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Mine is doing the same thing, connects to hotspot but not to the internet. I’ll bet it is a provisioning issue on the providers end.

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We appreciate you bringing these connection concerns to our attention. If you need an additional layer of assistance regarding your in-vehicle data, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/JP87 in the subject headline moving forward. We are more than happy to take a further look into things on our end.

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