Forum Discussion
OnStar basic plan 8 year coverage
So I bought a new EV in 2025
so GM gives 8year OnStar basic package
now whenever I click on Google Maps, it’s shows “This application requires an upgraded OnStar plan”
but I googled and it says I should be getting live traffic updates under that basic plan itself. I called OnStar and two of their employees say- I am not eligible in the basic plan but two of their employees say- your account shows that you should be getting that service
basically for first few months it was fine, I could get hotspot if needed and Google Maps showed traffic updates as well but from last month it stopped and it’s only 7 months since I bought the vehicle
i really don’t understand if I am eligible or no
as basic plan says “navigation and traffic updates” will be given on their website but HOW
5 Replies
Hi @sweetsum,
That situation is definitely confusing, especially when you’re getting mixed answers from OnStar support. What usually causes this is a backend account or provisioning issue, where the vehicle technically has the Basic Plan, but certain features (like Google Maps traffic data) stop working due to a sync or entitlement error
In similar cases, people have had success reviewing their connected-services status and account entitlements using connected vehicle support tools
to better understand what’s enabled versus what’s restricted. I’d also recommend asking OnStar to re-provision the vehicle services on their end and confirm eligibility in writing, since the Basic Plan does list navigation and traffic updates.
Hopefully that helps you get some clarity and pushes them to fix it properly.Thanks for jumping in with this helpful insight and information, @Anna180!
I am so frustrated, you cannot even imagine
two OnStar employees are saying to me “if you need live traffic updates, you have to call us and we will give you that”
I was like “so I am going for three hour drive, I have to be on phone with you guys to get LIVE TRAFFIC updates”
Your frustrations do not go unnoticed, @sweetsum. Your owning case agent will continue to serve as your best resource for direct assistance and clarity on the determinations surrounding your concerns. We remain a private message away for any support we may be able to offer.
Your comments and the overall satisfaction you have with your OnStar services when behind the wheel are important to us, @sweetsum. We would like to learn more about what you're encountering and investigate opportunities for assistance. To do so, send us a private message to OnStar_Support with more details, including your full name and your VIN or OnStar account number. Just select the envelope at the top right of your screen to start. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.