Forum Discussion
OnStar basic plan 8 year coverage
Now I have a very different yet same issue
my Google map does not work at all
i mean it does not show anything!
the screen is light blue and that’s it no streets, nothing basically
i called OnStar, they said they will escalate the issue to tier 2 which goes to IT department to check why am I not getting my map
and they could not fix it but got me delete my vehicle profile and sign me out of google play and map
so now it has escalated to tier 3 who are supposed to call me and fix the issue meanwhile the IT person gave me ‘complimentary’ OnStar one plan
but issue.. I cannot access my google at all
so what am I supposed to do what complimentary package? It’s been three days
they are supposed to call me but nothing so far
so right now I have no Google map access (shows blank screen), no Google play store access (says issue with Google servers)
Feeling so frustrated that now I feel never buying GM next time as I have no idea who to blame- ONSTAR OR GM?
Facing persistent, unexpected concerns is never ideal, @sweetsum. We can both understand and share your desire for a resolution for your Google Maps functionality, as our goal is to have you enjoying all of the OnStar services and features that you opt for when behind the wheel. For the best assistance, please continue working closely with your assigned case agent and any parties involved with your mentioned existing case. They will remain in prime position to provide you with available information and help surrounding your concerns from this point. We are confident that you will be contacted once any necessary review or escalation takes place. If for any reason you don’t hear back within the next few business days, we are a private message away at OnStar_Support and happy to provide any support we may be able to getting you in touch. You can select the envelope icon at the top right of your screen and send us a message with more details.