Forum Discussion
OnStar basic plan 8 year coverage
It is so frustrating
Onstar keeps on sending me emails to upgrade and it’s like every time I sit in the car, I have no idea whether I will have the ‘live traffic’ or not
sometimes it works on its own and sometimes it shows the same message
Looks like they are going low in their standards and giving hard time to their customers.
So, I will say, after letting it sit for an hour or 2, the EV concierge seemed to have fixed it for me. Make sure the "Vehicle" profile in the "Profiles" section of your settings is set to the Onstar email address that you log in with that shows your basics plan. Basically, Onstar changed my email address after the first 6 months because of the first issue I had, but they didn't change the email in my infotainment system. So basically, every month for 4 months, they would give my old email address (linked in my car) a free trial, and when the trial ended, my old email address did not have the 8 years of Basics on it.
Long winded, but it looks like now, with just Basics and EV Connected Access (with no Onstar One trial active), my google maps and google assistant work as expected.
Thank you for taking the time to share your experience in rectifying the challenges had with your OnStar services, @ParksandRec. We're very pleased to hear that your Google Maps and Google Assistant is now operating as intended. Kindly know, in the event you ever experience any further concerns or require our team's efforts in the future, please send us a private message to OnStar_Support by selecting the envelope icon at the top right of your screen to get started.