None of my Driver Assist features work on my brand new 2024 GMC Denali pick up
None of my electronic Driver Assist safety features work on my brand new 2024 GMC Denali pick up. These safety features were a major selling point in my decision to purchase this vehicle. I have brought the vehicle back to the dealer several times to have the problem fixed. Finally, I was told that the replacement module needed is not currently available , and that there is no known date for the part to be delivered. It has been three months since the problem began. How many other car and truck owners are experiencing this issue and what is being done by GMC to resolve this problem ?
I have also purchased a slightly used 2022 GMC Denali Ultimate Pick up and have the same problem you are going through. The major selling point to me was the Super Cruise feature along with the navigation system. The Super Cruise option was a 5,000 dollar upgrade on the used car market. There are plenty of non Super Cruise models but if I am spending the money you might as well have everything in the truck. I was told by one of the largest GM dealerships in my state, that the On Star modular is on back order and good luck getting one in the next 12 months. Shawn Fain is in charge of the UAW, well my question to him. You might want to get with GM and figure out a fix to this ongoing nightmare or there are going to be a lot less GM customers wanting to buy GM products next time you go on strike in 2028. To Mary Barra the head of GM, you also might want to take note. Your top tier customers buying your elite vehicle's are extremely unhappy with this ongoing crisis's. When your customers have the option to buy anything they want north of 65k dollars and you are making them wait months on end for a part. Chances are they are not going to come back to buy the same problem. Why buy GM when your upper customer base has a choice to buy a great product elsewhere for the same money or just a little more. To Mary and Shawn I hope you do the right thing and make your customers happy and fix the problem. Remember this is lost monthly and yearly revenue you are losing everyday with On Star not working. Not to mention high dollar customers giving up and leaving to buy better vehicles from Europe or Japan.
Congrats on your new Escalade! We understand how excited you must be to explore all the new features and are glad to hear you've taken your vehicle into the dealer. As our dealers are our eyes and ears in the field, we do rely on their guidance in these instances. If you're still experiencing trouble after speaking with them, please send us an email to socialmedia@gm.com with "ATTN: OS Community/ralturk" in the subject headline so we can further assist.
Can you tell me if you figured out the fix for this issue? My 1-day-old Yukon is having the same problem. "Auto park assist unavailable," "Rear auto brake and park assist unavailable," can't turn off front collision icon that displays on the dash, front camera not working, etc. Camera and sensors are clean, reset everything, etc. Was it the module?
We regret to learn that you've encountered difficulties with your new 2025 GMC Yukon that are similar to the ones expressed earlier in this thread, Jeremy. Our team recognizes how important these features are to the full OnStar and GMC experience that you expect and can certainly understand your present dissatisfaction. It would be our pleasure to learn more about this matter to assess how we may best assist towards an appropriate resolution to these concerns. As a loyal Member, your satisfaction is very important to us. To proceed with this support, we kindly ask that you send us a private message with your full contact information, VIN, the current mileage, and the name of your preferred GMC dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be keeping an eye out for your response and hopes to hear from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
I have a New 2024 GMC Sierra 1500 Ultimate Denail and also am getting the Service Driver Assist System. I have taken it in twice now and they say they don't know what to do. WTH! You pay a TON of money for a vehicle to use Supercruise or to use blindspot monitoring and they don't work? I still had to pay for them, you won't fix them? Then give me my money back!!!!!
We understand the frustrations of ongoing vehicle concerns. Thank you for bringing this to our attention. Moving forward, we would like to take a further look into your account details and assist in any way that we can. So we may, can you please email socialmedia@gm.com with ATTN: OnStar Community/theprodigy in the subject headline. We hope to hear from you.
I have a brand new 2025 GMC Sierra Denali Untimate. I’m having the same issue and been to the dealer twice and getting the same response as you. They don’t know what wrong. I’m glad I’m not alone
Our team would like the chance to look into this further. . When you have a moment, please send us an email with additional details to socialmedia@gm.com with "ATTN: OS Community/JoeA" in the subject headline. Our team will keep an eye out for your reply.
Onstar module and several other problems with my new 2023 GMC Sierra 1500 Denali Carbon Pro, some are the same as yours. Has been in service multiple times. Let's also talk about the 1 1/2 month wait to get it into service because of the wait for a loaner vehicle. I purchased mine for all of these features and to not have to have it in service any time soon. Very frustrating and disappointed that I am paying for a truck and part of what I am paying for doesn't work and there is no solution from GMC.
Thank you for providing us with these details. We would like to learn more and further assist with your ongoing hardware concerns. Again, our team is only an email away at socialmedia@gm.com. Be sure to include ATTN: OnStar Community/osugigi26 in the subject headline. We hope to hear from you soon.
I have a 2023 GMC Acadia Denali and the adaptive cruise control does not work (It works sometimes under 40 MPH), the lane departure does not work, and it brakes abruptly to the point I almost caused an accident. I brought it in to the dealer and it was there for a week and I was told it was fixed. They reset all the software. That didn't work. Brought it back again and it sat there for 2 weeks. They claim a module, they text with GM techs and it takes days to get answers, still nothing. They had my vehicle for almost 3 weeks and I was finally told its a known issue and they will eventually issue a recall on it? It cost me a fortune with UBER back and forth to the dealer and having to rent a vehicle. I have never in my life owned anything but a GM vehicle (going bac to my fathers Oldsmobile), and between this one and my 2018 Chevy impala (Only 30K miles) that I had to replace air-condition systems 2 times because I was days off the warranty both times I am not sure I should remain a GM customer. How can this be that this cannot be fixed? This is why I hear people say but German or Japanese. Saddens me so!
We do appreciate you sharing this experience with your Acadia, Thoms. Please know, this is not the service that we strive to provide our Members. Our team understands the importance of vehicle reliability, and we are here to help to the best of our abilities alongside our certified GMC dealers. If you continue to experience concerns with your Super Cruise, please email us at socialmedia@gm.com with ATTN: OnStar Community/Thoms67 in the subject headline. We would like to learn more and further investigate your current situation.
I have a 2024 gmc sierra 2500 hd, had an issue where I couldn’t shut it off accessories mode, this caused the batteries to completely drain. Since this both my lane departure and front crash sensor do not work. Dealer says it’s because the truck is lifted, even though it’s worked great with the lift for 2 months prior to this incident. Crazy part ever is if I spray windex/water on the front camera and side mirrors and wipe them, then start the truck all sensors work fine for that ignition cycle until I turn it off. GM doesn’t know what to do and refuses to do anything because it’s lifted even though clearly it’s not because of the lift, not trying to spray my cameras every time I go to drive!
Thank you kindly for sharing these details. Please know, we depend on the technical training of our certified dealerships when it comes to vehicle diagnosis. As our eyes and ears on the field, they are in the best position to assist you regarding your vehicle. Our team is here to provide you with an additional layer of support and communication alongside them. Please feel free to email us details to socialmedia@gm.com with ATTN: OnStar Community/Lvalquier in the subject headline moving forward.
Definitely not because of the lift. I have a 2023 GMC Sierra 1500 Denali Carbon Pro 4x4 and have the same issues and many more. More then have of the reasons I purchased this truck do not work or work when they want. Has been in the shop multiple times. Sensors, cameras, assistance, you name it. Biggest issue being the Onstar module going out shortly after purchase. My cameras will work when they want? Or halfway work, showing black on part of the screen. Lane departure was an issue at one point. The cameras and lane departure were the beginning of everything going down hill. It went into service, and shortly after is when the Onstar module went out. This is only a few weeks after purchasing the vehicle.
Our team is still here to help in any way that we can alongside your certified GMC dealer. You can send us an email with more details to socialmedia@gm.com. Please be sure to include ATTN: OnStar Community/osugigi26 so we may locate your Community post. This will allow us a better understanding of your concerns moving forward.
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None of my electronic Driver Assist safety features work on my brand new 2024 GMC Denali pick up. These safety features were a major selling point in my decision to purchase this vehicle. I have brought the vehicle back to the dealer several times to have the problem fixed. Finally, I was told that the replacement module needed is not currently available , and that there is no known date for the part to be delivered. It has been three months since the problem began. How many other car and truck owners are experiencing this issue and what is being done by GMC to resolve this problem ?
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None of my electronic Driver Assist safety features work on my brand new 2024 GMC Denali pick up. These safety features were a major selling point in my decision to purchase this vehicle. I have brought the vehicle back to the dealer several times to have the problem fixed. Finally, I was told that the replacement module needed is not currently available , and that there is no known date for the part to be delivered. It has been three months since the problem began. How many other car and truck owners are experiencing this issue and what is being done by GMC to resolve this problem ?
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I have also purchased a slightly used 2022 GMC Denali Ultimate Pick up and have the same problem you are going through. The major selling point to me was the Super Cruise feature along with the navigation system. The Super Cruise option was a 5,000 dollar upgrade on the used car market. There are plenty of non Super Cruise models but if I am spending the money you might as well have everything in the truck. I was told by one of the largest GM dealerships in my state, that the On Star modular is on back order and good luck getting one in the next 12 months. Shawn Fain is in charge of the UAW, well my question to him. You might want to get with GM and figure out a fix to this ongoing nightmare or there are going to be a lot less GM customers wanting to buy GM products next time you go on strike in 2028. To Mary Barra the head of GM, you also might want to take note. Your top tier customers buying your elite vehicle's are extremely unhappy with this ongoing crisis's. When your customers have the option to buy anything they want north of 65k dollars and you are making them wait months on end for a part. Chances are they are not going to come back to buy the same problem. Why buy GM when your upper customer base has a choice to buy a great product elsewhere for the same money or just a little more. To Mary and Shawn I hope you do the right thing and make your customers happy and fix the problem. Remember this is lost monthly and yearly revenue you are losing everyday with On Star not working. Not to mention high dollar customers giving up and leaving to buy better vehicles from Europe or Japan.
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Hello there
I just leased a brand new 2024 escalade premium luxury and none of the following features are working:
- Blind spot monitoring
- lane keep assist
- super cruise
- adaptive cruise control
- parking sensors
- parking assistance
- haptic feedback on driver seat
Taking the car to the dealer today. Any idea what is going on???
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Congrats on your new Escalade! We understand how excited you must be to explore all the new features and are glad to hear you've taken your vehicle into the dealer. As our dealers are our eyes and ears in the field, we do rely on their guidance in these instances. If you're still experiencing trouble after speaking with them, please send us an email to socialmedia@gm.com with \"ATTN: OS Community/ralturk\" in the subject headline so we can further assist.
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Can you tell me if you figured out the fix for this issue? My 1-day-old Yukon is having the same problem. \"Auto park assist unavailable,\" \"Rear auto brake and park assist unavailable,\" can't turn off front collision icon that displays on the dash, front camera not working, etc. Camera and sensors are clean, reset everything, etc. Was it the module?
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We regret to learn that you've encountered difficulties with your new 2025 GMC Yukon that are similar to the ones expressed earlier in this thread, Jeremy. Our team recognizes how important these features are to the full OnStar and GMC experience that you expect and can certainly understand your present dissatisfaction. It would be our pleasure to learn more about this matter to assess how we may best assist towards an appropriate resolution to these concerns. As a loyal Member, your satisfaction is very important to us. To proceed with this support, we kindly ask that you send us a private message with your full contact information, VIN, the current mileage, and the name of your preferred GMC dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be keeping an eye out for your response and hopes to hear from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
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I have a New 2024 GMC Sierra 1500 Ultimate Denail and also am getting the Service Driver Assist System. I have taken it in twice now and they say they don't know what to do. WTH! You pay a TON of money for a vehicle to use Supercruise or to use blindspot monitoring and they don't work? I still had to pay for them, you won't fix them? Then give me my money back!!!!!
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We understand the frustrations of ongoing vehicle concerns. Thank you for bringing this to our attention. Moving forward, we would like to take a further look into your account details and assist in any way that we can. So we may, can you please email socialmedia@gm.com with ATTN: OnStar Community/theprodigy in the subject headline. We hope to hear from you.
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I have a brand new 2025 GMC Sierra Denali Untimate. I’m having the same issue and been to the dealer twice and getting the same response as you. They don’t know what wrong. I’m glad I’m not alone
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Our team would like the chance to look into this further. . When you have a moment, please send us an email with additional details to socialmedia@gm.com with \"ATTN: OS Community/JoeA\" in the subject headline. Our team will keep an eye out for your reply.
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Onstar module and several other problems with my new 2023 GMC Sierra 1500 Denali Carbon Pro, some are the same as yours. Has been in service multiple times. Let's also talk about the 1 1/2 month wait to get it into service because of the wait for a loaner vehicle. I purchased mine for all of these features and to not have to have it in service any time soon. Very frustrating and disappointed that I am paying for a truck and part of what I am paying for doesn't work and there is no solution from GMC.
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Thank you for providing us with these details. We would like to learn more and further assist with your ongoing hardware concerns. Again, our team is only an email away at socialmedia@gm.com. Be sure to include ATTN: OnStar Community/osugigi26 in the subject headline. We hope to hear from you soon.
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I have a 2023 GMC Acadia Denali and the adaptive cruise control does not work (It works sometimes under 40 MPH), the lane departure does not work, and it brakes abruptly to the point I almost caused an accident. I brought it in to the dealer and it was there for a week and I was told it was fixed. They reset all the software. That didn't work. Brought it back again and it sat there for 2 weeks. They claim a module, they text with GM techs and it takes days to get answers, still nothing. They had my vehicle for almost 3 weeks and I was finally told its a known issue and they will eventually issue a recall on it? It cost me a fortune with UBER back and forth to the dealer and having to rent a vehicle. I have never in my life owned anything but a GM vehicle (going bac to my fathers Oldsmobile), and between this one and my 2018 Chevy impala (Only 30K miles) that I had to replace air-condition systems 2 times because I was days off the warranty both times I am not sure I should remain a GM customer. How can this be that this cannot be fixed? This is why I hear people say but German or Japanese. Saddens me so!
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We do appreciate you sharing this experience with your Acadia, Thoms. Please know, this is not the service that we strive to provide our Members. Our team understands the importance of vehicle reliability, and we are here to help to the best of our abilities alongside our certified GMC dealers. If you continue to experience concerns with your Super Cruise, please email us at socialmedia@gm.com with ATTN: OnStar Community/Thoms67 in the subject headline. We would like to learn more and further investigate your current situation.
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I have a 2024 gmc sierra 2500 hd, had an issue where I couldn’t shut it off accessories mode, this caused the batteries to completely drain. Since this both my lane departure and front crash sensor do not work. Dealer says it’s because the truck is lifted, even though it’s worked great with the lift for 2 months prior to this incident. Crazy part ever is if I spray windex/water on the front camera and side mirrors and wipe them, then start the truck all sensors work fine for that ignition cycle until I turn it off. GM doesn’t know what to do and refuses to do anything because it’s lifted even though clearly it’s not because of the lift, not trying to spray my cameras every time I go to drive!
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Thank you kindly for sharing these details. Please know, we depend on the technical training of our certified dealerships when it comes to vehicle diagnosis. As our eyes and ears on the field, they are in the best position to assist you regarding your vehicle. Our team is here to provide you with an additional layer of support and communication alongside them. Please feel free to email us details to socialmedia@gm.com with ATTN: OnStar Community/Lvalquier in the subject headline moving forward.
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@Lvalquier
Definitely not because of the lift. I have a 2023 GMC Sierra 1500 Denali Carbon Pro 4x4 and have the same issues and many more. More then have of the reasons I purchased this truck do not work or work when they want. Has been in the shop multiple times. Sensors, cameras, assistance, you name it. Biggest issue being the Onstar module going out shortly after purchase. My cameras will work when they want? Or halfway work, showing black on part of the screen. Lane departure was an issue at one point. The cameras and lane departure were the beginning of everything going down hill. It went into service, and shortly after is when the Onstar module went out. This is only a few weeks after purchasing the vehicle.
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Our team is still here to help in any way that we can alongside your certified GMC dealer. You can send us an email with more details to socialmedia@gm.com. Please be sure to include ATTN: OnStar Community/osugigi26 so we may locate your Community post. This will allow us a better understanding of your concerns moving forward.
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