Plan Needed ??

[Cyclones]

Have preferred plan. Have had to do a complete reset to factory resets for issues with connectivity and use of hands free phone calls.

Now, my speed limit sign does not show. When I try to turn it on again, it says "Plan Needed" on the dashboard setting screen.

Have plans but now this feature is the only one not working.

[Advisor_Helen]

Thank you for bringing this to our attention. To further clarify, OnStar Hands-Free Calling was discontinued starting February 2022. In it's place, you can utilize Bluetooth pairing to make phone calls while keeping your hands on the wheel. Additionally, have you attempted to push your blue OnStar button to create an active connection to your vehicle? With this, if you see a red light near your OnStar hardware, it may mean a visit to your certified GM dealership is required. We will keep an eye out for your reply in the meantime. 
 

[Cyclones]

The Bluetooth Hands Free Calling is working fine. The main issue is that when you look at the settings for the dashboard and you select Speed Limit Sign. It is checked as being "ON" but next to that is a message that states, "Plan Needed". I have a plan and I read in some research, that any plan of On Star will be sure to keep the Speed Limit Sign active. Everything else seems to be fine, and have reached out to On Star several times. I am being told that a specialist will call me. Just happened that yesterday (9/11/24) on a trip, it started showing again on the dash screen and HUD. But about an hour later on a return trip to home, it was gone. At first I thought is was fixed as it worked briefly, but now back to where it states, "Plan Needed".

[Advisor_Helen]

We greatly appreciate these details. So our team may learn more and further assist, we do ask that you email us additional information to socialmedia@gm.com. Please be sure to include ATTN: OnStar Community/Cyclones in the subject headline. We hope to hear from you. 

[Cyclones]

Have waited for 5 days for a call back from On Star Tech Services. Never got one. After several days of trying different things, I believe I have corrected the issue. 

[Advisor_Helen]

We do appreciate the follow-up. Thank you for letting us know you have corrected your concern. If you continue to have any trouble, or would like assistance with our internal Technical Team, we are only an email away.