Onstar Module Needs Replaced

[purduecarter]

I have a 2023 GMC Sierra 1500 Denali that I had to take in for a dealer for them to tell me the OnStar Module needed replaced. My vehicle is over the 36,000 miles so they quoted me close to $750 to fix it. This $80k truck is only a year and a half old! Mileage should have nothing to do with this part. How is this not something that is covered by GM and/or OnStar? Especially after reading about so many other brand new trucks having this issue. 

[Advisor_Pat]

Hi there,

We understand your frustration with needing an OnStar module replacement on your 2023 GMC Sierra 1500 Denali, especially given the vehicle's age and cost. Generally, warranty coverage applies up to 3 years or 36,000 miles, whichever comes first, which is why the replacement may fall outside of standard coverage due to mileage.

We recommend reaching out to your GMC dealer to discuss possible assistance options, including goodwill coverage. Let us know if there’s any other way we can help and feel free to send an email to socialmedia@gm.com, Please include ATTN: OnStar Community/purduecarter in the subject line.

[cpineda]

This happened to me. 2023 Yukon AT4 with 17.5k miles. Nothing works: no wifi, no maps, no vehicle info, no onstar. Dealer says no eta on replacement onstar module. This is frustrating and ridiculous. I am now paying for onstar and cannot receive service. In addition, there is no timeline to fix this. 

[purduecarter]

Yep, still having to pay out of pocket ($750), waiting on the part with no eta, and losing out on the onstar services that have been paid for... Doesn't seem like Onstar really cares since they're owned by GM. Onstar emailed me but it basically stated, sorry you're upset and out of warranty on your 1.5 year old truck, good luck working with the dealer. Then mentioned calling them if I wanted to discuss it more.

I would call if I knew I wouldn't be wasting my time. Last two times I've called Onstar I was put on hold for almost 2 hours, and hung up on one of those times (and not called back). 

Thanks OnStar, for the great customer service. 

[73312]

Onstar,

Mileage has nothing to do with the forced Onstar contact placed on 2023 models by GMC. The contract stated 3 years of service, there is no provision for a mileage limitation in the Onstar contract. GMC should supply a device that will provide the service for the contracted time frame regardless of mileage. Selling a 3-year non-refundable  service implies 3 years of implied warranty of merchantability for the device supplying the service.

[Duncan1473]

I just purchased a brand new 2025 Yukon Denali and all the engine light came on 20 minutes after I left the dealership. Onstar has never worked since new. I took it straight to my local dealer to get it diagnosed. After paying $95,000 for a new car everything should work especially on the drive home from the dealership. GM has no ETA on parts and I am not accepting that response. Here we go with the buy back process.  

[Jojo2273]

I am in the same boat, my 2023 Acadia's telematic (onstar) module is out and the dealer is got it from is saying i am SOL and have to pay for it out of pocket for a service that was supposed to be on my vehicle for 3 years not 36000 miles or less. And yet here we are after paying all that money for a vehicle and being told it has something it doesn't is ridiculous. Onstar or GMC should be fixing this not the consumer

[Jojo2273]

I have been trying to figure out how this is any customers responsibility to pay to have a module fixed on a car that is a year old or less. And when I was sent an email by onstar telling me to call their connected assistance team to discuss this problem, well i called they said oh your onstar isn't connected in your 2023 Acadia. I said no kidding the module is out so they basically say it is not their problem and for me to take it up with GM. Then Onstar sends me an email stating that the 2019 buick i had came with 5 years of service and it is now out of date. I dont even have thar car anymore, traded it is on the acadia. They are no help what so ever and even after a call to them they send me back some BS email telling me my buick doesn't qualify for replacement since it is 5 years old. Oh okay but what about my 1 year old GMC? Doesn't that qualify for you to fix something it have to pay for? It really should be a recall at this point. So many dissatisfied customers that had to pay for 3 years of service whether they wanted it or not and it doesn't even work for a year. This is unacceptable and needs to be resolved and GM needs to fix it not the consumer. 

[debbiecomer]

I am in the same boat.  2022 Silverado 1500 just under 60,000 miles where module needs to be replaced. Onstar needs to be held accountable for faulty modules and cover the cost.  This needs to be reported to the better business burea as this is not an isolated case but something that affects many Onstar customers.

[mike123]

ERR!  Super Cruise worked fine when I brought my 2023 Yukon in for a oil change Dec 19th.

Dealer said it has a recall to update soft wear. I said ok fine, Get er done....

Now it needs the module replaced. Let Us Know When The Part Will Ship!!!  Please be honest. I love my truck and always buy GM.

Thanks.