WiFi on but no internet connection anybody got an answer?

[Jgs123]

Brand new 2024 Yukon with unlimited data plan. 

-data plan has been purchased and works fine in another car

-hotspot in enabled via the GMC app

-hotspot sharing is “on” inside the vehicle

-left dealership originally with new car thinking it was working. Next day tried multiple devices and they all find the hotspot and connect using the WiFi  password but then after 15 seconds or so it says “no internet connection” .  Nothing downloads. 

-I called OnStar 5 times or so, went through resets and such and finally they said go to the dealorshio

-dealership worked me in and replaced the WiFi antenna; it seemed to work……next day back to “no internet”. 

so what now? There’s quite a few with this problem it seems. What did we do wrong?  

[Advisor_Kayla]

This is certainly not the experience that we strive to provide our Members. Thank you for taking the time to bring this information to our attention regarding your vehicles Wi-Fi/Internet. We would like to learn more about this matter and assist to the best of our abilities. So we may, kindly email us at socialmedia@gm.com with ATTN: OnStar Community/Jgs123 in the subject headline moving forward.