WiFi on but no internet connection anybody got an answer?

[Jgs123]

Brand new 2024 Yukon with unlimited data plan. 

-data plan has been purchased and works fine in another car

-hotspot in enabled via the GMC app

-hotspot sharing is “on” inside the vehicle

-left dealership originally with new car thinking it was working. Next day tried multiple devices and they all find the hotspot and connect using the WiFi  password but then after 15 seconds or so it says “no internet connection” .  Nothing downloads. 

-I called OnStar 5 times or so, went through resets and such and finally they said go to the dealorshio

-dealership worked me in and replaced the WiFi antenna; it seemed to work……next day back to “no internet”. 

so what now? There’s quite a few with this problem it seems. What did we do wrong?  

[Advisor_Kayla]

This is certainly not the experience that we strive to provide our Members. Thank you for taking the time to bring this information to our attention regarding your vehicles Wi-Fi/Internet. We would like to learn more about this matter and assist to the best of our abilities. So we may, kindly email us at socialmedia@gm.com with ATTN: OnStar Community/Jgs123 in the subject headline moving forward. 

[tlwrightdvm]

Same issues here....

Bought a new 2024 Hummer EV. Drove it home to find that google was unable to connect to the internet. I can connect to the vehicle's WIFI with any other device, but they all show no internet access. I've called OnStar five times as well. They have opened a "case" with a level two technician looking at it. They have sent signals several times with no resolution. One even promised to follow-up via email with me to see if it was resolved, but no message ever came. I originally had access to use my Supercruise feature, but now that has since turned off. 

The customer service here is embarrassing for a company of this size. GMC and OnStar love to point fingers at each other. The dealership wants to keep my vehicle for days because they only have a couple hummer certified techs that can touch it! 

Overall, I'm beyond frustrated to purchase something brand new and have to jump through hoops just to get it to work the way it was advertised. This issue seems large enough that a recall should have been made. 

[Advisor_Helen]

We do understand your frustration. This is not the experience that we strive to provide our Members, and we do apologize for any ongoing miscommunications. Our team here would like to take a further look into your case details on our end and request contact on your behalf. To start, please email socialmedia@gm.com with ATTN: OnStar Community/tlwrightdvm in the subject headline. We will keep an eye out for your reply.