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Advisor_Kayla

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Joined 2 years ago

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Re: MyChev App
Vehicle/Charge Status concerns can be worrisome, and we would like you to know that our team is here to assist. Based on the insight you have given; our team would like to provide additional troubleshooting steps. At your earliest convenience please take the steps below to Power Cycle your vehicle and clear the cache on your mobile device. Power Cycling forces vehicle data to be collected and clearing your cache will refresh your app. Power Cycle Steps: Enter the vehicle and turn ignition on (Vehicle should run for at least 60 seconds) Shut off vehicle Remove Key from ignition or Press start/stop button Exit vehicle-Key FOB must also exit vehicle Close Driver’s door-All other doors, hatch, liftgate should also be closed Lock vehicle doors using key FOB Critical Step: Wait ~ 2 minutes ( or until OnStar LED goes out. This allows time for the OnStar unit and other electrical systems to turn off) Re-Enter the vehicle and turn ignition on Android Cache Clear Steps: Tap the recent apps/app manager button to view recent apps Swipe left/right to close the mobile app Open your device settings Select Apps then Storage Tap Clear Cache IOS Cache Clear Steps: View your open apps. Double-click the Home button/Swipe up to see your most recently used apps Find the app to close. Swipe right or left to find the app that you want to close Swipe up to close. Swipe up on the app’s preview to close the app Go to your phone Settings>Safari Tap Clear History and Website Data If you find that you are still experiencing the same troubles after these steps, kindly send us an email to socialmedia@gm.com with ATTN: OnStar Community/Beejar in the subject headline.
6 months ago Place Vehicle Mobile App Support
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Re: Mobile App
Thank you for taking the time to bring this to our attention. For clarification, have you made sure to link your GMC account with your OnStar account? This is a crucial step for integrating your Connected Services into your app. Be advised, if you are the Owner Proxy or Driver on the account, you must consult with the Owner to authorize this change. If you are the OnStar account Owner, please follow the steps below to link your accounts. 1. Sign into your GMC account profile via https://www.gmc.com/ 2. Navigate to the Account Overview Dashboard by clicking on your initials in the top corner, then click on Account 3. Go to the "Products" section of the Account Overview Dashboard, then select the desired vehicle 4. On the Vehicle Overview page, scroll down to "OnStar & Connected Services" (below Diagnostic Report & Service History) and select "Activate OnStar and Connected Services" 5. On the activation page, select Link Account 6. Select "Link my account" 7. Two possible prompts will appear, please follow the on-screen instructions 8. Uninstall/Reinstall the app and log back in Once you have successfully linked your accounts, please log back into your app with your GMC Account credentials. If the provided steps do not resolve your concern, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/Tonytaylor7 in the subject headline.
6 months ago Place Vehicle Mobile App Support
1.1KViews
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Re: XT4 electronic issues
We never wish to hear of ongoing vehicle concerns and understand how this matter has caused frustration for you. Our team would like to reassure you that we are here to assist in any way that we can. So, we may provide an extra layer of assistance on our end, do send us an email to socialmedia@gm.com with ATTN: OnStar Community/Rfasching in the subject headline. Once we receive your email, we will be able to provide the next best steps.
6 months ago Place Technical and Service Support
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Re: How do I cancel my onstar trial from android Onstar Guardian app?
We would be deeply saddened to see you leave the OnStar family, but if you are in need of assistance with the cancellation process, we are here to help. To get started, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/Britt2024 in the subject headline. From here, our team can help take a deeper look into this on our end.
6 months ago Place Plan Q&A
1.7KViews
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Re: WiFi no internet connection
Our team acknowledges how any OnStar Module concerns can be hard to face and cause an inconvenience to you and the desired features you enjoy. Based on the information you have provided; we would like to take this opportunity to learn more about these ongoing concerns and provide our assistance. When you can, please email us at socialmedia@gm.com with ATTN: OnStar Community/Jhudon in the subject headline.
6 months ago Place Technical and Service Support
1.9KViews
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Re: Message on Android Phone (Fusion Z)
Thank you for bringing this myChevrolet app concern to our attention. We understand that unexpected app concerns can be difficult, and we would like to reassure you that we are here to help. As you have attempted initial troubleshooting steps already, we would now like to investigate this further on our end. To get started, please email us at socialmedia@gm.com with ATTN: OnStar Community/RobertJ49 in the subject headline. Our team will be sure to keep an eye out for your email.
6 months ago Place Vehicle Mobile App Support
667Views
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Re: MyChevy App remote start
We understand the importance of the Remote Start feature within your vehicle and would like to ensure that you have access to all of the desired features you enjoy most. So, we may best assist, please send us an email to socialmedia@gm.com with socialmedia@gm.com with ATTN: OnStar Community/Elcadle in the subject headline. We look forward to hearing from you.
6 months ago Place Vehicle Mobile App Support
1.8KViews
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Re: My Chevy app not updating atatus
We regret to hear that you are facing concerns with your Vehicle Status feature and understand the frustration this may have caused you. At this time, our team would like to assist with a troubleshooting step. At your earliest convenience please take the steps below to Power Cycle your vehicle and clear the cache on your mobile device. Power Cycling forces vehicle data to be collected and clearing your cache will refresh your app. Power Cycle Steps: Enter the vehicle and turn ignition on (Vehicle should run for at least 60 seconds) Shut off vehicle Remove Key from ignition or Press start/stop button Exit vehicle-Key FOB must also exit vehicle Close Driver’s door-All other doors, hatch, liftgate should also be closed Lock vehicle doors using key FOB Critical Step: Wait ~ 2 minutes ( or until OnStar LED goes out. This allows time for the OnStar unit and other electrical systems to turn off) Re-Enter the vehicle and turn ignition on Android Cache Clear Steps: Tap the recent apps/app manager button to view recent apps Swipe left/right to close the mobile app Open your device settings Select Apps then Storage Tap Clear Cache IOS Cache Clear Steps: View your open apps. Double-click the Home button/Swipe up to see your most recently used apps Find the app to close. Swipe right or left to find the app that you want to close Swipe up to close. Swipe up on the app’s preview to close the app Go to your phone Settings>Safari Tap Clear History and Website Data If you find that this step does not assist in providing a resolution, kindly send us an email to socialmedia@gm.com with ATTN: OnStar Community/Jesandsat in the subject headline. From here, we can take a further look on our end.
6 months ago Place Vehicle Mobile App Support
995Views
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Re: Alexa app / My Chevrolet Skill and GM account link issue.
Our team understands how this Alexa Skill concern has been frustrating. Please know, OnStar will be discontinuing the vehicle mobile apps Skill feature for Amazon Alexa supported devices on October 31, 2024. Our goal is to provide our Members access to OnStar, wherever they are. We found that our Members prefer to use remote commands in their vehicle mobile apps. In response, we have decided to end the myBrand skill for Alexa. We apologize for any inconvenience this may cause, but do know if you have any further questions we are just an email away. You may email us at socialmedia@gm.com with ATTN: OnStar Community/ColoradoZR2 in the subject headline.
6 months ago Place Technical and Service Support
1.1KViews
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Re: WiFi on but no internet connection anybody got an answer?
Thank you for bringing this to our attention. Our team understands the importance of Wi-Fi features within your vehicle and OnStar services and we would like you to know that we are here to assist you. To begin, please follow the troubleshooting steps listed below: 1. Connect to your Vehicle's WiFi Hotspot on your device 2. Test connectivity by visiting http://gm.com on your device, while connected to the Hotspot 3. If unsuccessful, please try using another device, or if a different device unavailable, please restart the device and test again. If you find that the retest is unsuccessful, kindly send us an email to email to socialmedia@gm.com with ATTN: OnStar Community/Woodland in the subject headline. From here our team will be able to take a deeper look into this on our end.
6 months ago Place Technical and Service Support
5.3KViews
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App","conversation":{"__ref":"Conversation:conversation:2569"},"id":"message:2722","revisionNum":1,"uid":2722,"depth":2,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__ref":"User:user:20470"},"metrics":{"__typename":"MessageMetrics","views":3058},"postTime":"2024-10-20T12:36:37.034-07:00","lastPublishTime":"2024-10-20T12:36:37.034-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Vehicle/Charge Status concerns can be worrisome, and we would like you to know that our team is here to assist. Based on the insight you have given; our team would like to provide additional troubleshooting steps. At your earliest convenience please take the steps below to Power Cycle your vehicle and clear the cache on your mobile device. Power Cycling forces vehicle data to be collected and clearing your cache will refresh your app. \n \n Power Cycle Steps: \n \n Enter the vehicle and turn ignition on (Vehicle should run for at least 60 seconds) \n Shut off vehicle \n Remove Key from ignition or Press start/stop button \n Exit vehicle-Key FOB must also exit vehicle \n Close Driver’s door-All other doors, hatch, liftgate should also be closed \n Lock vehicle doors using key FOB \n Critical Step: Wait ~ 2 minutes ( or until OnStar LED goes out. This allows time for the OnStar unit and other electrical systems to turn off) \n Re-Enter the vehicle and turn ignition on \n \n Android Cache Clear Steps: \n \n Tap the recent apps/app manager button to view recent apps \n Swipe left/right to close the mobile app \n Open your device settings \n Select Apps then Storage \n Tap Clear Cache \n \n IOS Cache Clear Steps: \n \n View your open apps. Double-click the Home button/Swipe up to see your most recently used apps \n Find the app to close. Swipe right or left to find the app that you want to close \n Swipe up to close. Swipe up on the app’s preview to close the app \n Go to your phone Settings>Safari \n Tap Clear History and Website Data \n \n If you find that you are still experiencing the same troubles after these steps, kindly send us an email to socialmedia@gm.com with ATTN: OnStar Community/Beejar in the subject headline. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1798","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2311":{"__typename":"Conversation","id":"conversation:2311","topic":{"__typename":"ForumTopicMessage","uid":2311},"lastPostingActivityTime":"2024-10-20T12:31:58.171-07:00","solved":false},"ForumReplyMessage:message:2721":{"__typename":"ForumReplyMessage","subject":"Re: Mobile App","conversation":{"__ref":"Conversation:conversation:2311"},"id":"message:2721","revisionNum":1,"uid":2721,"depth":2,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__ref":"User:user:20470"},"metrics":{"__typename":"MessageMetrics","views":1135},"postTime":"2024-10-20T12:31:58.171-07:00","lastPublishTime":"2024-10-20T12:31:58.171-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Thank you for taking the time to bring this to our attention. For clarification, have you made sure to link your GMC account with your OnStar account? This is a crucial step for integrating your Connected Services into your app. Be advised, if you are the Owner Proxy or Driver on the account, you must consult with the Owner to authorize this change. If you are the OnStar account Owner, please follow the steps below to link your accounts. \n \n 1. Sign into your GMC account profile via https://www.gmc.com/ 2. Navigate to the Account Overview Dashboard by clicking on your initials in the top corner, then click on Account 3. Go to the \"Products\" section of the Account Overview Dashboard, then select the desired vehicle 4. On the Vehicle Overview page, scroll down to \"OnStar & Connected Services\" (below Diagnostic Report & Service History) and select \"Activate OnStar and Connected Services\" 5. On the activation page, select Link Account 6. Select \"Link my account\" 7. Two possible prompts will appear, please follow the on-screen instructions 8. Uninstall/Reinstall the app and log back in Once you have successfully linked your accounts, please log back into your app with your GMC Account credentials. If the provided steps do not resolve your concern, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/Tonytaylor7 in the subject headline. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1417","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2708":{"__typename":"Conversation","id":"conversation:2708","topic":{"__typename":"ForumTopicMessage","uid":2708},"lastPostingActivityTime":"2024-10-20T12:26:59.629-07:00","solved":false},"ForumReplyMessage:message:2720":{"__typename":"ForumReplyMessage","subject":"Re: XT4 electronic issues","conversation":{"__ref":"Conversation:conversation:2708"},"id":"message:2720","revisionNum":1,"uid":2720,"depth":1,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:20470"},"metrics":{"__typename":"MessageMetrics","views":808},"postTime":"2024-10-20T12:26:59.629-07:00","lastPublishTime":"2024-10-20T12:26:59.629-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We never wish to hear of ongoing vehicle concerns and understand how this matter has caused frustration for you. Our team would like to reassure you that we are here to assist in any way that we can. So, we may provide an extra layer of assistance on our end, do send us an email to socialmedia@gm.com with ATTN: OnStar Community/Rfasching in the subject headline. Once we receive your email, we will be able to provide the next best steps. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"448","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:1996":{"__typename":"Conversation","id":"conversation:1996","topic":{"__typename":"ForumTopicMessage","uid":1996},"lastPostingActivityTime":"2024-10-20T12:22:11.050-07:00","solved":false},"Category:category:Plans_and_Pricing":{"__typename":"Category","id":"category:Plans_and_Pricing","displayId":"Plans_and_Pricing"},"ForumReplyMessage:message:2719":{"__typename":"ForumReplyMessage","subject":"Re: How do I cancel my onstar trial from android Onstar Guardian app?","conversation":{"__ref":"Conversation:conversation:1996"},"id":"message:2719","revisionNum":1,"uid":2719,"depth":2,"board":{"__ref":"Forum:board:Plans_QandA"},"author":{"__ref":"User:user:20470"},"metrics":{"__typename":"MessageMetrics","views":1730},"postTime":"2024-10-20T12:22:11.050-07:00","lastPublishTime":"2024-10-20T12:22:11.050-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We would be deeply saddened to see you leave the OnStar family, but if you are in need of assistance with the cancellation process, we are here to help. To get started, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/Britt2024 in the subject headline. From here, our team can help take a deeper look into this on our end. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"355","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2489":{"__typename":"Conversation","id":"conversation:2489","topic":{"__typename":"ForumTopicMessage","uid":2489},"lastPostingActivityTime":"2024-10-20T12:14:52.150-07:00","solved":false},"ForumReplyMessage:message:2718":{"__typename":"ForumReplyMessage","subject":"Re: WiFi no internet connection","conversation":{"__ref":"Conversation:conversation:2489"},"id":"message:2718","revisionNum":1,"uid":2718,"depth":2,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:20470"},"metrics":{"__typename":"MessageMetrics","views":1894},"postTime":"2024-10-20T12:14:52.150-07:00","lastPublishTime":"2024-10-20T12:14:52.150-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Our team acknowledges how any OnStar Module concerns can be hard to face and cause an inconvenience to you and the desired features you enjoy. Based on the information you have provided; we would like to take this opportunity to learn more about these ongoing concerns and provide our assistance. When you can, please email us at socialmedia@gm.com with ATTN: OnStar Community/Jhudon in the subject headline. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"416","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2697":{"__typename":"Conversation","id":"conversation:2697","topic":{"__typename":"ForumTopicMessage","uid":2697},"lastPostingActivityTime":"2024-10-20T12:11:09.693-07:00","solved":false},"ForumReplyMessage:message:2717":{"__typename":"ForumReplyMessage","subject":"Re: Message on Android Phone (Fusion Z)","conversation":{"__ref":"Conversation:conversation:2697"},"id":"message:2717","revisionNum":1,"uid":2717,"depth":1,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__ref":"User:user:20470"},"metrics":{"__typename":"MessageMetrics","views":667},"postTime":"2024-10-20T12:11:09.693-07:00","lastPublishTime":"2024-10-20T12:11:09.693-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Thank you for bringing this myChevrolet app concern to our attention. We understand that unexpected app concerns can be difficult, and we would like to reassure you that we are here to help. As you have attempted initial troubleshooting steps already, we would now like to investigate this further on our end. To get started, please email us at socialmedia@gm.com with ATTN: OnStar Community/RobertJ49 in the subject headline. Our team will be sure to keep an eye out for your email. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"491","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2689":{"__typename":"Conversation","id":"conversation:2689","topic":{"__typename":"ForumTopicMessage","uid":2689},"lastPostingActivityTime":"2024-11-13T19:58:40.292-08:00","solved":false},"ForumReplyMessage:message:2716":{"__typename":"ForumReplyMessage","subject":"Re: MyChevy App remote start","conversation":{"__ref":"Conversation:conversation:2689"},"id":"message:2716","revisionNum":1,"uid":2716,"depth":1,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__ref":"User:user:20470"},"metrics":{"__typename":"MessageMetrics","views":1834},"postTime":"2024-10-20T12:08:25.698-07:00","lastPublishTime":"2024-10-20T12:08:25.698-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We understand the importance of the Remote Start feature within your vehicle and would like to ensure that you have access to all of the desired features you enjoy most. So, we may best assist, please send us an email to socialmedia@gm.com with socialmedia@gm.com with ATTN: OnStar Community/Elcadle in the subject headline. We look forward to hearing from you. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"369","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2362":{"__typename":"Conversation","id":"conversation:2362","topic":{"__typename":"ForumTopicMessage","uid":2362},"lastPostingActivityTime":"2024-10-20T12:04:51.048-07:00","solved":false},"ForumReplyMessage:message:2715":{"__typename":"ForumReplyMessage","subject":"Re: My Chevy app not updating atatus","conversation":{"__ref":"Conversation:conversation:2362"},"id":"message:2715","revisionNum":1,"uid":2715,"depth":2,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__ref":"User:user:20470"},"metrics":{"__typename":"MessageMetrics","views":995},"postTime":"2024-10-20T12:04:51.048-07:00","lastPublishTime":"2024-10-20T12:04:51.048-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We regret to hear that you are facing concerns with your Vehicle Status feature and understand the frustration this may have caused you. At this time, our team would like to assist with a troubleshooting step. At your earliest convenience please take the steps below to Power Cycle your vehicle and clear the cache on your mobile device. Power Cycling forces vehicle data to be collected and clearing your cache will refresh your app. \n \n Power Cycle Steps: \n \n Enter the vehicle and turn ignition on (Vehicle should run for at least 60 seconds) \n Shut off vehicle \n Remove Key from ignition or Press start/stop button \n Exit vehicle-Key FOB must also exit vehicle \n Close Driver’s door-All other doors, hatch, liftgate should also be closed \n Lock vehicle doors using key FOB \n Critical Step: Wait ~ 2 minutes ( or until OnStar LED goes out. This allows time for the OnStar unit and other electrical systems to turn off) \n Re-Enter the vehicle and turn ignition on \n \n Android Cache Clear Steps: \n \n Tap the recent apps/app manager button to view recent apps \n Swipe left/right to close the mobile app \n Open your device settings \n Select Apps then Storage \n Tap Clear Cache \n \n IOS Cache Clear Steps: \n \n View your open apps. Double-click the Home button/Swipe up to see your most recently used apps \n Find the app to close. Swipe right or left to find the app that you want to close \n Swipe up to close. Swipe up on the app’s preview to close the app \n Go to your phone Settings>Safari \n Tap Clear History and Website Data \n \n If you find that this step does not assist in providing a resolution, kindly send us an email to socialmedia@gm.com with ATTN: OnStar Community/Jesandsat in the subject headline. From here, we can take a further look on our end. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1836","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2323":{"__typename":"Conversation","id":"conversation:2323","topic":{"__typename":"ForumTopicMessage","uid":2323},"lastPostingActivityTime":"2024-11-27T12:21:14.038-08:00","solved":false},"ForumReplyMessage:message:2714":{"__typename":"ForumReplyMessage","subject":"Re: Alexa app / My Chevrolet Skill and GM account link issue.","conversation":{"__ref":"Conversation:conversation:2323"},"id":"message:2714","revisionNum":1,"uid":2714,"depth":2,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:20470"},"metrics":{"__typename":"MessageMetrics","views":1111},"postTime":"2024-10-20T11:59:19.930-07:00","lastPublishTime":"2024-10-20T11:59:19.930-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Our team understands how this Alexa Skill concern has been frustrating. Please know, OnStar will be discontinuing the vehicle mobile apps Skill feature for Amazon Alexa supported devices on October 31, 2024. Our goal is to provide our Members access to OnStar, wherever they are. We found that our Members prefer to use remote commands in their vehicle mobile apps. In response, we have decided to end the myBrand skill for Alexa. We apologize for any inconvenience this may cause, but do know if you have any further questions we are just an email away. You may email us at socialmedia@gm.com with ATTN: OnStar Community/ColoradoZR2 in the subject headline. 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Our team understands the importance of Wi-Fi features within your vehicle and OnStar services and we would like you to know that we are here to assist you. To begin, please follow the troubleshooting steps listed below: \n \n 1. Connect to your Vehicle's WiFi Hotspot on your device 2. Test connectivity by visiting http://gm.com on your device, while connected to the Hotspot 3. If unsuccessful, please try using another device, or if a different device unavailable, please restart the device and test again. \n \n If you find that the retest is unsuccessful, kindly send us an email to email to socialmedia@gm.com with ATTN: OnStar Community/Woodland in the subject headline. From here our team will be able to take a deeper look into this on our end. 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