WiFi on but no internet connection anybody got an answer?

[Jgs123]

Brand new 2024 Yukon with unlimited data plan. 

-data plan has been purchased and works fine in another car

-hotspot in enabled via the GMC app

-hotspot sharing is “on” inside the vehicle

-left dealership originally with new car thinking it was working. Next day tried multiple devices and they all find the hotspot and connect using the WiFi  password but then after 15 seconds or so it says “no internet connection” .  Nothing downloads. 

-I called OnStar 5 times or so, went through resets and such and finally they said go to the dealorshio

-dealership worked me in and replaced the WiFi antenna; it seemed to work……next day back to “no internet”. 

so what now? There’s quite a few with this problem it seems. What did we do wrong?  

[BRiley]

So many people having the same problems..

Just like this:

Brand new 2024 Yukon with unlimited data plan. 

-data plan has been purchased and works fine in another car

-hotspot in enabled via the GMC app

-hotspot sharing is “on” inside the vehicle

-left dealership originally with new car thinking it was working. Next day tried multiple devices and they all find the hotspot and connect using the WiFi  password but then after 15 seconds or so it says “no internet connection” .  Nothing downloads. 

-I called OnStar 5 times or so, went through resets and such and finally they said go to the dealorshio

-dealership worked me in and replaced the WiFi antenna; it seemed to work……next day back to “no internet”. 

so what now? There’s quite a few with this problem it seems. What did we do wrong?

Well, I don't have the time to let my dealership keep my truck for a month. Or should it be expected.

There should be an easier fix for this situation. My truck is a 2024 Silverado High Country. I can give you the VIN if needed. Ive already sent an email to socialmedia@gm.com Waiting on reply.

[Advisor_Helen]

We do appreciate this information. Our team understands the importance of reliability. We regret to hear of any ongoing concerns with your in-vehicle data. Thank you for sharing the steps that have already been completed throughout the troubleshooting process. We would like to take a further look into things and make any available updates to your case for potential assistance moving forward. Our team should be connecting with you very soon via email. We appreciate your ongoing patience.