WiFi on but no internet connection anybody got an answer?

[Jgs123]

Brand new 2024 Yukon with unlimited data plan. 

-data plan has been purchased and works fine in another car

-hotspot in enabled via the GMC app

-hotspot sharing is “on” inside the vehicle

-left dealership originally with new car thinking it was working. Next day tried multiple devices and they all find the hotspot and connect using the WiFi  password but then after 15 seconds or so it says “no internet connection” .  Nothing downloads. 

-I called OnStar 5 times or so, went through resets and such and finally they said go to the dealorshio

-dealership worked me in and replaced the WiFi antenna; it seemed to work……next day back to “no internet”. 

so what now? There’s quite a few with this problem it seems. What did we do wrong?  

[Advisor_Kayla]

This is certainly not the experience that we strive to provide our Members. Thank you for taking the time to bring this information to our attention regarding your vehicles Wi-Fi/Internet. We would like to learn more about this matter and assist to the best of our abilities. So we may, kindly email us at socialmedia@gm.com with ATTN: OnStar Community/Jgs123 in the subject headline moving forward. 

[tlwrightdvm]

Same issues here....

Bought a new 2024 Hummer EV. Drove it home to find that google was unable to connect to the internet. I can connect to the vehicle's WIFI with any other device, but they all show no internet access. I've called OnStar five times as well. They have opened a "case" with a level two technician looking at it. They have sent signals several times with no resolution. One even promised to follow-up via email with me to see if it was resolved, but no message ever came. I originally had access to use my Supercruise feature, but now that has since turned off. 

The customer service here is embarrassing for a company of this size. GMC and OnStar love to point fingers at each other. The dealership wants to keep my vehicle for days because they only have a couple hummer certified techs that can touch it! 

Overall, I'm beyond frustrated to purchase something brand new and have to jump through hoops just to get it to work the way it was advertised. This issue seems large enough that a recall should have been made. 

[Advisor_Helen]

We do understand your frustration. This is not the experience that we strive to provide our Members, and we do apologize for any ongoing miscommunications. Our team here would like to take a further look into your case details on our end and request contact on your behalf. To start, please email socialmedia@gm.com with ATTN: OnStar Community/tlwrightdvm in the subject headline. We will keep an eye out for your reply. 

[Chipit]

I am having a similar issue with my 2024 Silverado. One week old and the Wifi didn't work. After hours on the phone with tech support I was told to bring the truck to the dealership for diagnostics. They replaced a communication Module and told me all was good... Not so much... as now I lost communication to my mobile app and yes I have wifi but no internet. After  hours on the phone with tech support and another trip to the dealership then another hour on the phone again with tech support I still have no internet, nor does the chevy/onstar app update the current vehicle status. This is very frustrating, how can I trust that my service is connected if I have to call every day to have the system reset?? GM pushes this service as a great feature but mine has never had all the features working together. No chance I renew this service as I have lost faith that it will even work. Not sure why they can't figure out what the connection issues are and fix them.

[Advisor_Helen]

Thank you for sharing these ongoing hardware connection concerns with our team. We do appreciate you sharing this experience and we understand this situation is less than ideal. If you have already visited your dealership for OnStar hardware service and you are having trouble connecting to your Vehicle Status and in-vehicle data, we'd like to assist further in any way that we can. So we may take a further look into your account details, kindly email socialmedia@gm.com with ATTN: OnStar Community/Chipit in the subject headline. We hope to hear from you soon. 

[lordkemo]

I currently have this problem as well.  I've reset everything and confirmed i have a 3 year plan.  Connected to wifi, no internet.  There are so many people with this problem.  How is this still a reoccurring thing?

[Advisor_Helen]

Our team is determined to assist our Members on a case by case basis regarding their concerns. Thank you for alerting us that you’re also facing difficulty with your in-vehicle data connection. Again, do not hesitate to email us additional details of your situation to socialmedia@gm.com with ATTN: OnStar Community/lordkemo in the subject headline. We will keep an eye out for your reply. 

[Binesi]

I’ve got the same issue and I’ve had the vehicle over a year and it STILL hasn’t worked. I have a 23 Equinox.

[Advisor_Kayla]

Thank you for bringing this to our attention. Our team understands the importance of Wi-Fi features within your vehicle and OnStar services and we would like you to know that we are here to assist you. To begin, please follow the troubleshooting steps listed below: 

1. Connect to your Vehicle's WiFi Hotspot on your device
2. Test connectivity by visiting http://gm.com on your device, while connected to the Hotspot
3. If unsuccessful, please try using another device, or if a different device unavailable, please restart the device and test again.

If you find that the retest is unsuccessful, kindly send us an email to email to socialmedia@gm.com with ATTN: OnStar Community/Woodland in the subject headline. From here our team will be able to take a deeper look into this on our end.