2023 Trail Boss myChevrolet app remote start

[JSWKX007]

2023 Colorado Trail Boss

Dealer installed Chevy remote start (GM Part 86810372) on new Trail Boss before I took delivery on 07/27/2023.  Key fobs work fine but can’t use myChevrolet app to start/stop.  Start/Stop button not an option on app.  Have Remote Access until July 2026.  Dealer says takes 7-10 days to update on app.  I’m skeptical - all of their other prior suggestions didn’t work (reinstall app, restart iPhone, etc).

[Advisor_Carol]

Hi there and congratulations on your new Colorado! Our team would be happy to take a look into this Remote Key Fob concern further on our end. Typically, if a Remote Start System is installed after the vehicle has left the factory, our Internal Technical Teams will need to program this feature into your myChevrolet mobile app. If you are still unable to access this feature, please send us an email at socialmedia@gm.com with "ATTN: OnStar Community/JSWKX007" in the subject line so we can further assist. We'll keep an eye out for your message.