Forum Discussion
Remote climate start often fails in '26 Lyriq
When I use the myCadillac app to try to remote start climate in my car, it usually fails. Other actions often take forever and fail, too. The dealer has looked at it and said to contact OnStar. I previously had a '24 Lyriq and it had the same problems - unreliability of remote actions. It doesn't seem to matter if the car is connected to my home WiFi or if I'm away from that.
Pretty frustrating to not be able to come back to a warm car in our frigid Midwest winters despite having purchased a luxury car. I've been through several support tickets and basically lost faith that GM knows what it's doing.
7 Replies
Our team understands how frustrating it can be when important features in your mobile app aren't operating as they should be, especially when you rely on the the convenience of Remote Start in cold winter weather. We would be glad to connect and learn more about the concerns you're facing so you can experience your LYRIQ to the fullest potential. Please send us a private message to OnStar_Support by selecting the envelope icon at the top right of your screen. Our team will watch for your outreach.
I am having the same issue. The app rarely works to warm up my 2024 LYRIQ. Very unpleasant this last week with sub-zero temperatures
We regret to learn that you are having concerns with remote commands and getting your LYRIQ ready for your drives in the winter season, @jpk. Are you receiving any error messages or indicators when attempting to use the app? Kindly share any other details you can with us so we can better investigate any ways we may be able to help. You can also connect with us via private message at OnStar_Support if you wish. Just select the envelope at the top right of your screen to do so.
Similar, the app has been inconsistent in starting climate. Usually it will fail the first time, then succeed the second time.
Thank you for sharing your insight, @spiderjedi. We appreciate you sharing your feedback. Please feel free to send us a private message to OnStar_Support by selecting the envelope at the top right of the page if you had any additional feedback, questions, or concerns.
I am having a similar problem. It often fails outright or it will engage while I'm driving.
We appreciate you bringing this to our attention, @zipzapzoom. So that we can learn more about this, please send us a private message. We'll look forward to hearing from you. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
(https://www.gm.com/privacy-statement)