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CorySeago
New Contributor
6 months ago

Infotainment system has been hacked and now has a pin locked screen

I have a 2024 GMC AT4 Diesel 3/4 ton. I have had the GMC app on my phone since the first day I bought it and I am the only owner of the truck. Someone hacked into my phones and all my accounts in both of them. The thing I want to ask this community about is my infotainment system. They somehow got into my app and have taken Administration Control of the app in the truck. It now has a pin on my personal profile and 1 other profile that I can’t get unlocked. I too it to GMC and they couldn’t help me. OnStar told me to take it to GMC. I’ve been researching this for a week and I can’t seem to figure it out. I did reset the password and even switched it to another email but still can’t get rid of the user profiles that have admin control over it. It’s almost like I’m on a teen driver account but it doesn’t show any teen driver or valet accounts to be activated. 

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I have a 2024 GMC AT4 Diesel 3/4 ton. I have had the GMC app on my phone since the first day I bought it and I am the only owner of the truck. Someone hacked into my phones and all my accounts in both of them. The thing I want to ask this community about is my infotainment system. They somehow got into my app and have taken Administration Control of the app in the truck. It now has a pin on my personal profile and 1 other profile that I can’t get unlocked. I too it to GMC and they couldn’t help me. OnStar told me to take it to GMC. I’ve been researching this for a week and I can’t seem to figure it out. I did reset the password and even switched it to another email but still can’t get rid of the user profiles that have admin control over it. It’s almost like I’m on a teen driver account but it doesn’t show any teen driver or valet accounts to be activated. 

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I have a 2024 GMC AT4 Diesel 3/4 ton. I have had the GMC app on my phone since the first day I bought it and I am the only owner of the truck. Someone hacked into my phones and all my accounts in both of them. The thing I want to ask this community about is my infotainment system. They somehow got into my app and have taken Administration Control of the app in the truck. It now has a pin on my personal profile and 1 other profile that I can’t get unlocked. I too it to GMC and they couldn’t help me. OnStar told me to take it to GMC. I’ve been researching this for a week and I can’t seem to figure it out. I did reset the password and even switched it to another email but still can’t get rid of the user profiles that have admin control over it. It’s almost like I’m on a teen driver account but it doesn’t show any teen driver or valet accounts to be activated. 

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Infotainment system has been hacked and now has a pin locked screen","moderationData":{"__ref":"ModerationData:moderation_data:3465"},"body":"

OnStar and General Motors take matters that affect our members' safety and security very seriously, Cory. GM maintains appropriate security standards, practices, guidelines and controls aimed at defending the vehicle and the vehicle service ecosystem against unauthorized electronic access, detecting possible malicious activity in related networks, and responding to suspected cyber security incidents in a timely, coordinated and effective manner. When you have a chance, please send us some additional information about what has led you to feel that your account has become compromised in an email to, socialmedia@gm.com. Additionally, please make sure to put \"ATTN: OS Community/CorySeago,\" in the subject line so that we can locate your review and provide additional assistance most efficiently. Our team will keep an eye out for your message. 

\n

 

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