Forum Discussion
My Buick App Location Not Working
My Buick app is not working for location services. I’ve followed all the directions, including ensuring that the locations in the car and phone are turned on. I’ve also removed the app, reinstalled it, deleted the locations, and then added them back. I’m at a loss and need help. I’ve also tried reaching out to the company via private emails, but I haven’t received any useful information.
15 Replies
Mine hasn’t worked for a month. I’ve also called many times and been escalated many times. They say GM engineers are working on it. Clearly we need new modules. Can we do a class action? This complaint is in all the forums and no response from them.
Thank you for reaching out and being a valued OnStar Member. We’d be happy to assist further with your location service concerns within the mobile app. Please send us a private message to OnStar_Support by selecting the envelope at the top right of the page to get started.
We've responded to your private message but also wanted to touch base here. If you'd like to further discuss your concerns with our team, please feel free to reply to our private message at any time.
I have been experiencing an absence of location services for two months due to an apparent issue with the application. I kindly request assistance in resolving this matter.
We've responded to your private message but also wanted to touch base here. If you'd like to further discuss your concerns with our team, please feel free to reply to our private message at any time.
My Buick app is not working for location services. I’ve followed all the directions, including ensuring that the locations in the car and phone are turned on. I’ve also removed the app, reinstalled it, deleted the locations, and then added them back. I’m at a loss and need help. I’ve also tried reaching out via chat but disconnected after waiting over 15 minutes for an advisor.
Following an eleven-day period of inactivity, I have not received any communication from the parties involved. This situation is highly disappointing, and I must express my dissatisfaction with the lack of transparency and accountability demonstrated by the application.
Our team recognizes how frustrating this situation must be and appreciates you sharing your experience, @Qw. We recommend continuing to work with your assigned case Advisor, who can provide the most current updates on your case and any next steps to address your concerns. If you need further assistance or have additional questions, please click the envelope at the top right and send a message to OnStar_Support.
I have contacted onstar twice in the last 2 months and my location alerts are still not working. I too have followed all the recommended actions.
We’re sorry to hear your location alerts still aren’t working despite your efforts. To help us look into this further, please send us a private message by clicking the envelope at the top right of your screen.