Forum Discussion
My Buick App Location Not Working
We've responded to your private message but also wanted to touch base here. If you'd like to further discuss your concerns with our team, please feel free to reply to our private message at any time.
My Buick app is not working for location services. I’ve followed all the directions, including ensuring that the locations in the car and phone are turned on. I’ve also removed the app, reinstalled it, deleted the locations, and then added them back. I’m at a loss and need help. I’ve also tried reaching out via chat but disconnected after waiting over 15 minutes for an advisor.
We understand how frustrating app concern can be and know how upsetting that long wait for assistance must have been, Dennis. Our team would be glad to connect with you to further assist you. Please send us a private message to OnStar_Support by selecting the envelope at the top right of the page to get started.
Selecting the envelope does not provide any information or opportunity to discuss with an advisor. MyBuick location alerts have not worked for over 2 months now and I believe I am due a refund for services not provided. I have tried "ALL recommend actions several times with no avail. I have had this service for about 9 years without any problem, so the problem is in your lap. If you can't fix it then stop charging me for it.
We know how upsetting this concern with your myBuick app must be, Dennis. For further assistance, we do need you to click the envelope at the top right and then send a message to OnStar_Support. Once you've sent us a message, an advisor will be able to assist you further. Please let us know if you had any questions.
Hello,
I hope you’re doing well. I’m writing to follow up on your issue with the app. I’ve been waiting for a response for a while now, and I’m starting to get concerned about the situation. Could you please let me know if you’ve found a solution to your problem?
Our team does understand your concern with the long wait. We do see that an advisor is currently assisting you in a private message conversation. Please continue to work with our advisor there for further assistance with this concern.