Forum Discussion
My Buick App Location Not Working
I have been experiencing an absence of location services for two months due to an apparent issue with the application. I kindly request assistance in resolving this matter.
We've responded to your private message but also wanted to touch base here. If you'd like to further discuss your concerns with our team, please feel free to reply to our private message at any time.
My Buick app is not working for location services. I’ve followed all the directions, including ensuring that the locations in the car and phone are turned on. I’ve also removed the app, reinstalled it, deleted the locations, and then added them back. I’m at a loss and need help. I’ve also tried reaching out via chat but disconnected after waiting over 15 minutes for an advisor.
We understand how frustrating app concern can be and know how upsetting that long wait for assistance must have been, Dennis. Our team would be glad to connect with you to further assist you. Please send us a private message to OnStar_Support by selecting the envelope at the top right of the page to get started.
Following an eleven-day period of inactivity, I have not received any communication from the parties involved. This situation is highly disappointing, and I must express my dissatisfaction with the lack of transparency and accountability demonstrated by the application.
Our team recognizes how frustrating this situation must be and appreciates you sharing your experience, @Qw. We recommend continuing to work with your assigned case Advisor, who can provide the most current updates on your case and any next steps to address your concerns. If you need further assistance or have additional questions, please click the envelope at the top right and send a message to OnStar_Support.