Forum Discussion
Chevy traverse 2025 no longer connecting to app even after modular replacement
I'm not sure if anyone else is having this problem, but I just recently changed the module for my OnStar in the vehicle and brought it home and it will not even update the map or connect to perform unlock or remote start.
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I also have a 2025 Traverse and I recently tried using my maps and it kept saying offline. I just had an issue with my car and the check engine light came on. I went to my chevy app and it hasn't connected for 17 days. I've tried restarting my phone, deleting and reinstalling the app. I also tried logging in from my car, nothing will work.
We'd be glad to connect and learn more about your concerns with the myChevrolet app. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full contact information, VIN, mileage, and the name of the dealer you've been working with. We'll be on the lookout for your reply. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
We understand how upsetting it can be when a concern persists even after repair, Robert. Our team would be glad to connect and learn more. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full contact information, VIN, mileage, and the name of the dealer you've been working with. We'll be on the lookout for your reply. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.