My Chevrolet app

[Kmk3302010]

Recently purchased 2025 Chevy trax and Chevy app won’t notify me of viechle location, when I had my 21 equinox I had no problem with getting notified about my car leaving or arriving at specific location but I can not

get trax to work. Iv tried calling advisor over phone for help and got no where have already deleted app and re installed it several times and nothing! And I have active service with on star. 

[Advisor_Helen]

We do regret to hear of any poor experiences with our live Advisors. Thank you for bringing this to our attention. Our team would like to assist further with any Vehicle Location concerns. So we may, kindly email socialmedia@gm.com with ATTN: OnStar Community/Kmk3302010 in the subject headline. This will allow us to take a further look into your account details on our end and assist to the best of our abilities. We hope to hear from you soon.