Vehicle status not updating

[Gica]

Just bought a new Silverado 1500 , onstar app and the account on the desktop still shows 5 days old info for :

• miles
• fuel level
• oil life 
• tire pressure

Rest of the app works ok. I know is not the app since the same info it is shown on the OnStar account

I tried restarting the vehicle several times with 2 minutes wait and so on, still nothing. i called OnStar and they transferred me to a GM connection center team 877-558-8352 they escalated again, and I was asked to wait for a call back.  Few days later I'm still waiting for that call back.....

[Advisor_Helen]

Thank you kindly for providing us with this insight. We do apologize for any miscommunications and would like to get you in-touch with the appropriate team for available troubleshooting. To start, kindly email socialmedia@gm.com with ATTN: OnStar Community/Gica in the subject headline. 

[Sad]

my app worked great for 3 years added a new vehicle now both vehicles don’t work contacted advisor 5 times reset delete drove around still not working case 194605848 getting ready to cancel 

[Advisor_Helen]

We do appreciate you providing us with your case number. Our team here does understand the frustration that ongoing concerns can cause. We would like to take a further look into things on our end and assist to the best of our abilities regarding the mobile app. So we may ensure you connect with our internal teams, can you send us an email to socialmedia@gm.com with ATTN: OnStar Community/Sad in the subject headline? This will allow us to best assist moving forward.