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Vehicle status not updating

Gica
New Contributor

Just bought a new Silverado 1500 , onstar app and the account on the desktop still shows 5 days old info for :

  • miles
  • fuel level
  • oil life 
  • tire pressure

Rest of the app works ok. I know is not the app since the same info it is shown on the OnStar account

I tried restarting the vehicle several times with 2 minutes wait and so on, still nothing. i called OnStar and they transferred me to a GM connection center team 877-558-8352 they escalated again, and I was asked to wait for a call back.  Few days later I'm still waiting for that call back.....

1 REPLY 1

Advisor_Helen
Moderator
Moderator

Thank you kindly for providing us with this insight. We do apologize for any miscommunications and would like to get you in-touch with the appropriate team for available troubleshooting. To start, kindly email socialmedia@gm.com with ATTN: OnStar Community/Gica in the subject headline.