2024 Colorado Trailboss remote start

[Jlbam7]

Hi, I just recently had gm install remote start on my 2024 Chevrolet Colorado trailboss but I have no start button in my app.  I have called onstar customer service multiple times and just get the generic, “delete and reinstalled Chevrolet app” and they put in a ticket to elevate problem.  Been 2 weeks now and still don’t have the remote start button on my app.  Is there a specific person or department I can talk to in order to get this done and not waste time calling the regular help desk any more?

[justinebowers]

I have had this issue in the last 24 hours as well with myGMC app. Called twice yesterday, was told there was an escalated ticket open for me. Chatted with support online this morning and was told there is no open tickets for me at all. Still waiting on hold to talk to the Technical Support as recommended by the chat advisor. Frustrating.