OnStar Support
Find help for OnStar, Bluetooth, WIFI and OnStar Services
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Technical and Service Support

Technical and Service Support

Ask questions and get support for your OnStar services

Public Safety & Crisis Preparedness

Public Safety & Crisis Preparedness

Find information and tips to prepare for the unexpected and get updates during a disaster or crisis.

Super Cruise

Super Cruise

Ask questions and find answers about Super Cruise

OnStar Support Topics from OnStar Subscribers

Connected apps

I recently paid for an Onstar preferred plan when my maps failed me on a trip where I needed the guidance. I was assured by the tech that I would have access to in-vehicle apps including Alexa Built-In and The Weather Channel. I have neither of those...

  • 10 Views
  • 0 replies
  • 0 kudos

No OnStar Light, No Wifi

I have a ‘22 Tahoe and have had more OnStar/wifi issues than I have ever had before and all previous vehicles were used. I am sick of the amount of time I lose wifi service and/or lose my vehicle to have one thing or another worked on. So the problem...

  • 85 Views
  • 1 replies
  • 0 kudos

SuperCruise stpped functioning in San Diego

In Jan, 2024, I purchased & picked up my 2024 Lyriq Luxury 2,I drove it from Calabassas to San Diego "hands-free" on I-5 freeway. As I live directly off the I-5 freeway, I was frequently using SuperCruise on the highway. But 2 months ago, I would no ...

  • 218 Views
  • 1 replies
  • 0 kudos

Don’t receive text message alert

I no longer receive text message alerts when I’m driving. I have forgotten device repaired. It made sure in Bluetooth on my phone that I have selected get notifications. I’ve done this several times and nothing will work. I receive phone calls while ...

  • 197 Views
  • 1 replies
  • 0 kudos

Charged months after cancelling

I called support two months ago and asked to cancel my plan completely after they tried to weasel me into paying for a cheaper plan. I do not want to pay, and cannot afford to pay for any service and made this clear. They assured me it was cancelled ...

  • 268 Views
  • 2 replies
  • 0 kudos

Continuous Charges Even After Cancellation

I cancelled my service multiple times OVER A YEAR AGO for a vehicle I NO LONGER OWN because I continue to be charged for it. I should now only have Wifi service connected ($15), and thought the issue was resolved, until I was randomly charged AGAIN f...

  • 200 Views
  • 0 replies
  • 0 kudos

2018 gmc wifi

my monthly premium is paid but does not show any minutes and when I go to try and connect my wifi to my info system the categories of the wifi and wifi hot spot is not lite up I have taken to my GM dealer several times and they cannot figure out./

  • 174 Views
  • 1 replies
  • 0 kudos