Connected Services Help
Find help for OnStar, Bluetooth, WIFI and Mobile App
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Community Announcements

Introducing the redesigned myChevrolet, myBuick, myGMC, and myCadillac Mobile Apps – with a personalized interface for you and your vehicle. Access conveniently located remote commands and Vehicle Status – now right from your home screen. Look for more exciting additions and updates to your app very soon. Learn more or download your vehicle app here

OnStar Support

OnStar Support

Ask questions and get support for your OnStar services

Bluetooth Support

Bluetooth Support

Find resources that help with Bluetooth pairing and troubleshooting

My Brand App Support

My Brand App Support

Find FAQ's and support for MyBrand app

WiFi Support

WiFi Support

Find help with setting up and troubleshooting WIFI

Public Safety & Crisis Preparedness

Public Safety & Crisis Preparedness

Find information and tips to prepare for the unexpected and get updates during a disaster or crisis.

Super Cruise

Super Cruise

Ask questions and find answers about Super Cruise

2G Network Sunset

2G Network Sunset

Ask questions and find information on the 2G Sunset.

Connected Services Help Topics from OnStar Subscribers

upgrade OnStar to 4G/5G

Now it is nearly February 2023 and no notice from GM about upgrading the old 2G to 4G/5G. Don't think it is going to happen. I can guess not enough customers have asked GM to do something. I did see one petition with less than 2k signatures. Not near...

  • 63 Views
  • 2 replies
  • 0 kudos

2022 GMC Sierra "Share Hotspot"

I have a 2022 GMC Sierra AT4, and the wi-fi is enabled and working. There is an option where I can "Share Hotspot Data" with connected devices. This is defaulted to "Off". If I turn it "On" it shares the internet connection, but only for a few second...

  • 59 Views
  • 1 replies
  • 0 kudos

GM website n Onstar Email Notification

My credit card for OnStar services was on file, but it was hacked. I tried calling the number on the email message that said my credit card was invalid. I followed the link, changed my password, because it wouldn’t take my password saved on my comput...

  • 80 Views
  • 0 replies
  • 0 kudos

Billing

Please contact me at 407-504- 8505. Need my monthly charges reviewed

  • 50 Views
  • 1 replies
  • 0 kudos

Remote Access stopped working with Google Assistant

I set this up last week to work with my Google Assistant.Had it set up to start my truck or lock my truck with routines and voice commands. Also had it set to lock my truck with a bedtime routine, and start my truck with a good morning routine.These ...

  • 183 Views
  • 2 replies
  • 1 kudos

Getting unexpected server error on my Chevy app

Good evening,for the past 2 hours, I have been unable to get into my Chevy app. I either get unexpected server error or unable to retrieve account details. I have uninstalled it and reinstalled. I also tried it on another device, same issue. Please h...

  • 108 Views
  • 1 replies
  • 0 kudos

myGMC family sharing invite not working

brand new 2023 yukon denali and i must say this gmc app is terrible compared to other brands. It seems buggy and i can't get the family sharing invite emails to send to any email address. I must say for the price I am dissapointed. Comparable manufac...

  • 83 Views
  • 1 replies
  • 0 kudos

Smart Charge NY

Utility programs like Smart Charge NY will increasingly rely on API to track charging and provide incentives. With the sunsetting of OnStar, all older GM EVs relying on 2G and 3G are not or will soon not be usable for such programs, including my 2014...

  • 92 Views
  • 0 replies
  • 0 kudos

My GMC app is Terrible

I HAD a 2020 GMC Terrain Denali and had the My GMC app for that vehicle, ALL was good, it would let me do EVERYTHING including adding apps allow to adjust Sirius radio settings ,EVERYTHING !! We traded that vehicle in on a 2023 GMC Yukon SLT and we h...

  • 210 Views
  • 3 replies
  • 2 kudos

No more OnStar

I have loved my 2014 Cadillac CTS but I will never again buy your product since the trade in value has really been decimated. You should provide an update for my vehicle if you have any conscience at all. This is my 3rd Cadillac but no more!!

  • 154 Views
  • 1 replies
  • 1 kudos

2G sunset

As an owner of both 2014 and 2016 Cadillacs, I'm very aggravated with GM for not providing an option to purchase an ONSTAR 2G hardware upgrade option as they did previously for the 2008 CTS I once owned. This will not bode well for future GM/Cadillac...

  • 389 Views
  • 3 replies
  • 2 kudos
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