Connected Services Help
Find help for OnStar, Bluetooth, WIFI and Mobile App
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Community Announcements

Introducing the redesigned myChevrolet, myBuick, myGMC, and myCadillac Mobile Apps – with a personalized interface for you and your vehicle. Access conveniently located remote commands and Vehicle Status – now right from your home screen. Look for more exciting additions and updates to your app very soon. Learn more or download your vehicle app here

OnStar Support

OnStar Support

Ask questions and get support for your OnStar services

Bluetooth Support

Bluetooth Support

Find resources that help with Bluetooth pairing and troubleshooting

Vehicle Mobile App Support

Vehicle Mobile App Support

Find FAQ's and support for MyBrand app

Wi-Fi Support

Wi-Fi Support

Find help with setting up and troubleshooting WIFI

Public Safety & Crisis Preparedness

Public Safety & Crisis Preparedness

Find information and tips to prepare for the unexpected and get updates during a disaster or crisis.

Super Cruise

Super Cruise

Ask questions and find answers about Super Cruise

2G Network Sunset

2G Network Sunset

Ask questions and find information on the 2G Sunset.

Connected Services Help Topics from OnStar Subscribers

Google Account Login

Google Assistant says “can’t connect”. When I try to login to my Google account, it will not let me. It’s says “something went wrong. Please go back and try again.” It will not let me past these screens. It worked fine until today. Please advise.

  • 4 Views
  • 1 replies
  • 0 kudos

super cruise map updates

Is there a location we can go to that shows the roads that are currently available for super cruise? It would help with planning a trip route.

  • 15 Views
  • 1 replies
  • 0 kudos

YouTube music playlist not showing

I dropped the data plan and started using my phone via the android auto screen on my 23 Colorado. Even though my large playlist is available on my phone it isn't available through the infotainment screen. I'm not sure why. Google says it's an OnStar/...

  • 12 Views
  • 1 replies
  • 0 kudos

Chevrolet Maps +

I recently downloaded an update for it and now the map doesn't reflect my vehicle when its moving. The app isn't frozen as I can still type on it and it shows my current speed but the arrow or the map doesn't move as my vehicle moves. It's like the v...

  • 72 Views
  • 1 replies
  • 0 kudos

"Hey Google" not responding

Saying 'Hey Google' get's no response. Short press on the steering wheel button or touching google assistant on the touchscreen brings up the assistant prompt but it doesn't pick up my voice. Mic is ok because voice calls, etc. work fine. I'm connect...

  • 78 Views
  • 1 replies
  • 0 kudos

Wifi connected with no internet

Same issue......onstar sent numerous signals to vehicle with no luck. Was told to go to dealer, dealer says system is ok that it is an onstar issue. I even signed up for the unlimited data plan thinking that may have been an issue.....still not worki...

  • 158 Views
  • 1 replies
  • 0 kudos

2024 silverado not updating vehicle status

Using the app, the vehicle status has not updated since the first day.I have the phone set as trustedI have cleared cache and data.I have rebooted phoneUninstalled and reinstalled app.All status is the same aa the first day.I can start/lock and lock,...

  • 147 Views
  • 1 replies
  • 0 kudos

No WiFi, No Updating, No Logging in, No Internet Connection

I have a 2019 Chevy Colorado and I cannot login into any app. I cannot update any app and it says I don't have an internet connection. It wants all apps updated. I just purchased the vehicle and have a free month trial of data that I am not able to u...

  • 161 Views
  • 1 replies
  • 0 kudos

MyChevrolet App (Android) - Favorites disabling radio

App version 6.15.1 (4255) connected to 2022 Colorado Z71. All radio presets (24 total) originally set using app 13 months ago. After last app update end of August, I recently added 1 channel through app (media/favorites) and used slider to position i...

  • 128 Views
  • 2 replies
  • 1 kudos

False Flat Tire Warning

I received a text this morning informing me of a flat tire or low pressure on multiple tires. However, all are perfectly fine and within spec. The recommended pressure on the app is saying 607 psi which is clearly wrong. How do we fix this?

  • 300 Views
  • 5 replies
  • 0 kudos

Resolved! Flat tire and my Diagnostics Report is not updating on line

I just got an email stating I have one or more flat tires. I believe this is a problem in the system? Also, why doesn't my Diagnostics Report update on line? I just had service done last week and it's still showing data from when I purchased the truc...

  • 256 Views
  • 6 replies
  • 1 kudos

Onstar cost

Hi,I have been with Onstar for some years but find it expensive now. Any chance we can get a price ? I am retired -senior teacher...and budget is tight

  • 90 Views
  • 1 replies
  • 0 kudos