Forum Discussion
connectivity issues
24 yukon Denali. had problems with Google not always connecting. several hours on phone with onstar to correct that. then no apps on rear screen. after waiting couple of weeks for escalated issues to be resolved. they got apps on rear screen but it says contact onstar for streaming plan. but I already have streaming plan. they called me again to do more resets. and now no apps on rear screen. they called me. again and said just take it to a dealer! what! this is no longer warranty and dealer will start changing parts. maps work and other Google work. but no apps and streaming on rear screen. There has got to be a way onstar can fix this! been going on to long!
This experience with your Yukon sounds frustrating, @grwimaca. We share the desire you have for things to function smoothly behind the wheel. With that, the trained technicians of our dealerships serve as eyes and ears in the field. They are in the prime position to address customer concerns wherever necessary beyond available troubleshooting. Ultimately, we are glad to know that you got in contact via phone for assistance. We encourage you to keep an eye for further contact and work closely alongside your owning advisor. Your patience and understanding are appreciated as the details of your situation are reviewed by the appropriate parties. Should you not hear back, we are happy to investigate the status of your situation and offer support wherever we may be able to. To do so, send us a private message to OnStar_Support with more details, including your full name, mileage, email, phone and your VIN along with the name and location of your preferred dealership. Just select the envelope at the top right of your screen to start. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
2 Replies
This experience with your Yukon sounds frustrating, @grwimaca. We share the desire you have for things to function smoothly behind the wheel. With that, the trained technicians of our dealerships serve as eyes and ears in the field. They are in the prime position to address customer concerns wherever necessary beyond available troubleshooting. Ultimately, we are glad to know that you got in contact via phone for assistance. We encourage you to keep an eye for further contact and work closely alongside your owning advisor. Your patience and understanding are appreciated as the details of your situation are reviewed by the appropriate parties. Should you not hear back, we are happy to investigate the status of your situation and offer support wherever we may be able to. To do so, send us a private message to OnStar_Support with more details, including your full name, mileage, email, phone and your VIN along with the name and location of your preferred dealership. Just select the envelope at the top right of your screen to start. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
I received a call from onstar support and my issue was escalated again. response was encouraging and after a few days of communication and over the air trouble shooting I was back in service with all devices operating as intended. thank you to service rep that was helping me.