Forum Discussion
connectivity issues
This experience with your Yukon sounds frustrating, @grwimaca. We share the desire you have for things to function smoothly behind the wheel. With that, the trained technicians of our dealerships serve as eyes and ears in the field. They are in the prime position to address customer concerns wherever necessary beyond available troubleshooting. Ultimately, we are glad to know that you got in contact via phone for assistance. We encourage you to keep an eye for further contact and work closely alongside your owning advisor. Your patience and understanding are appreciated as the details of your situation are reviewed by the appropriate parties. Should you not hear back, we are happy to investigate the status of your situation and offer support wherever we may be able to. To do so, send us a private message to OnStar_Support with more details, including your full name, mileage, email, phone and your VIN along with the name and location of your preferred dealership. Just select the envelope at the top right of your screen to start. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
This experience with your Yukon sounds frustrating, @grwimaca. We share the desire you have for things to function smoothly behind the wheel. With that, the trained technicians of our dealerships serve as eyes and ears in the field. They are in the prime position to address customer concerns wherever necessary beyond available troubleshooting. Ultimately, we are glad to know that you got in contact via phone for assistance. We encourage you to keep an eye for further contact and work closely alongside your owning advisor. Your patience and understanding are appreciated as the details of your situation are reviewed by the appropriate parties. Should you not hear back, we are happy to investigate the status of your situation and offer support wherever we may be able to. To do so, send us a private message to OnStar_Support with more details, including your full name, mileage, email, phone and your VIN along with the name and location of your preferred dealership. Just select the envelope at the top right of your screen to start. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.